Learner Success Coach

Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Programme Performance Managers Hours: 37.5 per week Salary: (Depending on experience) Role Overview Learner Success Coaches are responsible for maximising retention and ensuring apprentice progress to target by monitoring learner progress, conducting routine progress review every 10 -12 weeks and providing coaching support sessions as required for each learner. You are an experienced Education Coach/Mentor, with excellent administrative and communication skills, an eye for detail and a sound respect for ensuring compliant practices. You’ll enjoy overseeing a busy schedule of learner meetings and be able to quickly build rapport with learners and line managers from a variety of sectors and disciplines. You’ll enjoy maintaining key reporting by accurately updating learner LMS and learning platforms. You’re conscientious and committed to ensuring that learner’s needs are at the forefront. You’ll be quick to determine and escalate any risk or issues relating to progress across components to your Line Manager and that you complete written feedback following learner sessions via the learner LMS platform, using the guided form capture. You will ensure that internal reporting is updated to ensure that both employers and Data Mentors are kept up to date with learner progress. Wherever progress to set milestones is not met you will address via progress review actions and objectives set. Key responsibilities: - Drive progression and ensure OTJ and learning plan progress is delivered to plan - Support learners to complete Functional Skills by month 6 - Engage with the employer and learners at a minimum every quarter, delivering Progress Reviews, reviewing objectives set and defining plans to reinstate progress where appropriate - Recording and reporting on activity on the E-portfolio system Aptem - Escalate any risk factors with line manager and deliver actions defined - Embed Maths and English Functional skills into the learner sessions - Deliver and embed topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts. Ensuring a regional approach and contextualisation - Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts - To support with any ad-hoc duties or requests that may be reasonably required to successfully carry out the role or to support the business Candidate Specification: - Teaching, coaching or mentoring experience in a relevant industry - Experience within Apprenticeships or relevant industry experience - Experience in or understanding of the tech space - Experience using AI tools - Attention to detail - Solutions focussed problem solver - Passion for learner support - Excellent written and verbal communication skills - Proficient in using Excel, MI reporting tools & learner LMS systems ### **Interview process:** 1. One way video interview (alternative options are available for candidates who require reasonable adjustments to the process - for example live video screening via Google Meets) 2. Competency based interview (questions + role play) - 1 hour 3. Ways of Working/Meet the Team - 45 minutes Company Benefits: - Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme - 25 days holiday + Flexi bank holidays + 1 day off on your birthday - A day for volunteering - Enhanced Maternity and Paternity Leave - Health & Wellbeing allowance of up to £30 per month - Annual Summer and Xmas events - Company socials including everything from Cambridge College formals, pub nights to team building events - CPD Allowance alongside quarterly reflections to ring fence time for development and growth - Private medical insurance and cash plan - Holiday buy back scheme (up to 10 days p/a) - Employee Assistance Programme with a dedicated company counsellor # Background to our Organisation We are an education t…