Learner Engagement Specialist

## Description LaunchCode is seeking a Learner Engagement Specialist. This role is the cornerstone of LaunchCode's services and offerings. This role supports learners across both live, cohort-based courses and self-paced, online programs — ensuring every student receives timely guidance, effective coaching, and a clear path toward career readiness. The Specialist acts as the liaison between internal staff, students, company partners, and course staff, and plays a key role in connecting qualified candidates to employer needs by identifying and sharing jobs, getting them submitted, and preparing learners for job interviews. Specifics - Full-Time Salaried Position - Reports to the CEO, LaunchCode Labs - Salary Range: $65,000 - $75,000 - Fully Remote Role Responsibilities - Provide distributed, day-to-day support to students across multiple self-paced and live cohorts simultaneously, primarily via helpdesk, support ticket systems, and office hours. - Monitor courses to identify students who may be struggling or disengaging, and intervene and coach students and course staff to help learners get back on track. - Work directly with students to prepare for company interviews, including mock interviews, feedback, and interview readiness coaching. - Conduct structured assessments of learner technical and professional readiness (e.g., scorecards or rubrics) to determine employer-match suitability. - Source and screen learners/candidates against specific employer role requirements, partnering with Talent Delivery and employer partners to understand hiring criteria. - Help prepare the candidate’s resume to be submitted to clients. - Maintain up-to-date knowledge of each learner's strengths and development areas to support recruitment efforts and help quickly match candidates to open roles. - Collaborate on course staff interviewing, hiring, and training; continue to provide day-to-day support to course staff as needed. - Ensure course operations and logistics are completed and managed to enable successful program implementation across both live and self-paced formats. - Provide student and teaching staff feedback to ensure curriculum is effective and well-formatted. - Manage program data and collaborate with internal teams to use it across all LaunchCode courses to drive and improve program outcomes and operations. - Assist with student project team meetings, including sprint planning, status updates, and demos. - Identify and implement process improvement initiatives focused on enhancing operations and improving the student and candidate experience, in alignment with organizational strategy. Required Skills/Abilities - Familiarity with modern software development tools - Working knowledge of coding basics - Strong communication skills and a genuine interest in connecting with people - Strong project management skills - Ability to make adjustments based on data trends and best practices - Experience sourcing for [technical/sales/general] roles - Ability to manage multiple stages of the source and match recruitment process - Capacity to balance diverse requisitions while maintaining focus on high-priority organizational needs - High EQ with the ability to wear multiple hats and demonstrate a high level of empathy for all stakeholders (learners, employers, instructors, organization) Required Experience - 1 year of experience in software development - 1 year of experience in coordinating or operating a multi-faceted education program - 1+ year of experience in recruiting, sourcing, technical screening, or candidate assessment Nice to haves - 2-3 years of experience in coding and the use of software development tools, demonstrable in project form - Proven ability to leverage agentic tooling to drive operational efficiencies and process optimization - Hands-on experience with CRM platforms, such as HubSpot, and Applicant Tracking Systems (ATS) - 2-3 years of experience in education or training - Experience conducting mock/technical interviews…