Lead, Value Enablement

Who we are FinThrive – formerly nThrive and acquired companies, TransUnion Healthcare and PELITAS – is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $7.6 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com What we offer Our people make us great. We know that our colleagues are the most integral part of our story. We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond. We encourage you to take time away from work –whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities. We’re big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond. We’re proud of our award-winning culture. We've been certified as a “Great Place to Work” since 2017. Our goal is to engender a culture based on diversity, inclusion and respect—a culture where your voice is valued—and you always have a seat at the decision-making table. FinThrive Perks Fully remote working environment Flexible time off (FTO) Professional development opportunities 12 Weeks of paid parental leave In-person and virtual company retreats 5-days of paid volunteer hours at an approved 501(c)(3) Organization Company lump-sum contribution to HSA-eligible medical enrollees 401k Eligible upon date of hire—up to 3% company match Exclusive discounts from your favorite brands via PerkSpot Impact you will make The FinThrive Value Services group is responsible for helping customers achieve strong onboarding outcomes and optimized adoption of our solutions. The Lead, Value Enablement role is responsible for driving execution of FinThrive’s Customer Value Enablement strategy, helping operationalize frameworks, tools, and processes that support more effective customer value conversations and measurable performance improvement. This role partners closely with Customer Success, Advisory, Product, Analytics, and Operations leaders to improve consistency in how value is measured, communicated, and acted on across the customer lifecycle. Success in this role will contribute to stronger adoption of existing tools, more scalable value enablement practices, improved identification of customer risk, and more effective internal guidance for customer-facing teams. What you will do Lead execution of the Customer Value Enablement program, including roadmap coordination, milestone tracking, cross-functional follow-up, and delivery support. Help operationalize existing value enablement frameworks, diagnostics, and playbooks to support more consistent customer performance discussions. Establish and maintain a practical execution roadmap with near-term, mid-term, and longer-term deliverables, owners, and success measures. Provide clear, role-based guidance to Customer Success, Advisory, and related teams on how to interpret performance and utilization signals and when to escalate concerns. Define and monitor value enablement…