Lead User Researcher

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder. ABOUT THE ROLE: We're looking for a Lead User Researcher to join our Design team on a 12-month contract. You'll step into a research practice with strong foundations. leading research across the product portfolio, working closely with Design and Product Management, and helping mature and scale how we do research as a still-growing team. A key part of this role is running research inside our software programs — early access, beta, and design partner programs — where you'll help us learn directly from the customers using our products before and during launch. You'll report to the Director of Design and be a trusted voice in shaping product decisions. WHAT YOU'LL DO: - Lead end-to-end research — design, run, and synthesize studies that inform product and design strategy. - Own research within our software programs — plan and run research across early access, beta, and design partner programs, turning participant feedback into clear, actionable insight. - Partner closely with Design and Product — work side-by-side with Designers and Product Managers throughout the product lifecycle, from early discovery to post-launch learning. - Use AI to sharpen analysis —Sharpen analysis with AI as a force multiplier. Apply rigorous research methods as the foundation, and use AI tools to accelerate analysis and synthesis, bringing that fluency into how the team works - Report to stakeholders — communicate findings clearly to stakeholders across the business, and help influence decisions with evidence. - Help define research strategy — contribute to how the team prioritizes and approaches research, not just individual studies. - Maintain research foundations — keep research operations, documentation, and past findings organized and easy for others to build on. WHO YOU ARE: - 5+ years of experience in user experience research, with a strong portfolio of work. - Hands-on experience using AI tools to support and accelerate research. - A track record of working closely with Designers and Product Managers throughout the product development process. - Experience running research within software programs such as early access, beta, or design partner programs. - Strong analytical skills and the ability to break down complex, ambiguous problems. - Excellent communication skills, with the ability to present findings and influence stakeholders at all levels. WHY JOIN TEMPO? - Impact: Work on meaningful products that empower enterprise users and improve productivity. - Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact. - Collaboration: Join a supportive, collaborative team that values openness, communication, and a continuous learning environment. - Growth: Opportunities for professional development, including conferences, courses, and mentorship. WHAT'S IN IT FOR YOU (ORG-WIDE) - Remote First work environment - Unlimited vacation in most of our locations!! - Great benefits including health, dental, vision and savings plan. - Perks such as training reimbursement, WFH reimbursement, and more. - D…