Lead Teller

**Job Title:** Lead Teller - Graham **Location:** 306 North Main Street Graham, NC 27253 **Job Grade:** 7 **Working at Skyla Credit Union** Skyla offers a supportive, inclusive culture while providing opportunities for growth, learning, and career advancement. Making it a strong place to build both skills and meaningful connections. Joining Skyla means having the support, tools, and guidance you need from day one. - A welcoming culture where teammates and leaders genuinely care about your success and growth. - A collaborative work environment focused on teamwork, development, and making an impact in the community. - Flexibility and support to help you balance work while meeting member needs. - A strong benefits package and meaningful perks that support your overall well-being: medical, vision, dental, 6% Match 401(k), Tuition Reimbursement, Paid Community Volunteer Opportunity, Paid Time Off, Quarterly Well Being Benefit, Interest Rate Perks on Deposit and Loan Accounts. **Our Values** **We’re in your corner:** we genuinely care about the well-being of our members and employees. We make possibilities reality! **We make an impact:** we exist for our communities. We provide support and opportunities to meet the needs of our friends and neighbors. **We’re better together:** we are a team. We work together to service and support our members and each other. **We’re on a journey together:** we always look for improvement opportunities to benefit our members and employees. We believe that with continuous improvement learning, there is no limit to what we can achieve together. **We welcome everyone:** we empower all by sharing different perspectives, unique abilities, thought processes, and creating a diverse and inclusive credit union. **primary functions:** Responsible for assisting tellers and maintaining/monitoring internal controls within branch teller operations. Ensure adherence of established Member Service Expectations, along with monitoring, scheduling, and evaluating tellers to ensure a smooth and orderly operation of the teller line and related functions. **responsibilities:** - Perform all duties as defined in the teller job description. - Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions. - Create positive and engaging culture for teller line and branch. - Serve as vault teller, balance lobby ATM and coin machine daily. - Manage vault cash in sole control, including cash orders, shipments, and mutilated money and maintain vault cash inventory. - Perform surprise cash audits of tellers as directed by Branch Manager. - Ensure that all negotiable and confidential records and cash drawers are properly secured in vault. - Provide tellers with transaction overrides within Lead Teller limits. - Ensure each teller balances daily and provide assistance to locate any differences. - Ensure any out of balance conditions are properly handled and reported. - Knowledgeable of disaster recovery plan and post-disaster procedures. - Ensure compliance with Branch Internal Review. - May be required to maintain active notary certification. - Ensure that the appearance of the teller area and personnel are neat, organized, and in accordance with Credit Union policy. - Ensure tellers understand role and procedures in the event of robbery and post robbery procedures. - Work with Branch Manager to ensure tellers are trained and cross-trained in all phases of their job(s) to ensure quality service to membership. - Assist with escalated member issues. - Educate members on the features and benefits of credit union products and services. - Collaborate with and provide input to the Branch Manager to evaluate job performance of the tellers. - Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act. - Perform job duties in accordance with the Credit Union's values, mission…