Lead Teller - Sanford Downtown

**Financial Freedom Happens Here – and it starts with YOU.** At *FAIRWINDS* Credit Union, we’re more than a workplace; we’re a team on a mission. As a **Lead Member Service Representative**for our Sanford Downtown branch, you’ll be the first step in helping our members live financially free! **Your Role in Our Mission:** - Lead daily teller line operations — including scheduling, transaction support, on-the-job training, and performance monitoring — to ensure efficient, accurate, and consistent service delivery. - Act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing. - Serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures. - Drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services to support members' financial goals. - Execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded. - Remain fully up to date on operational procedures, systems, and all product/service offerings. - Act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels. - Assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting. - Support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access. **What Makes You a Great Fit:** - Strong performance and a desire to grow in a leadership role. - Experience supporting branch operations or leading a team, with a deep understanding of teller functions and credit union procedures. - A proven track record of delivering excellent member service while driving referrals and deepening relationships. - Confident, consistent, and capable of making decisions independently while knowing when to escalate. - Natural leader and coach; you're skilled at motivating others, providing feedback, and helping your teammates succeed. - Highly organized with a strong attention to detail. - Demonstrates sound judgment and takes pride in being a dependable, go-to resource in the branch. - Adaptable and solutions-oriented, always ready to jump in wherever needed to support the team. **A Culture of Care and Reward:**You give your best, and we give back with a comprehensive and meaningful rewards package: - Enjoy 11 paid holidays and generous paid time off to recharge and reset - Build your future with a 6% 401(k) match - Receive a $700 annual contribution to your Health Savings Account - Access our comprehensive maternity leave program to support growing families - Stay covered with medical, dental, vision, disability, and life insurance - Grow your career through leadership development, tuition assistance, and advancement opportunities - Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program - Thrive in a purpose-driven, people-first culture where your impact matters This is more than your next job. It’s your next step in changing lives; starting with your own! **About *FAIRWINDS* Credit Union**At *FAIRWINDS* Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The *FAIRWINDS* Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, *FAIRWINDS* is a top workplace where your purpose matters and your growth is supported every step of the way!