Lead Software Analyst

**Job Description** Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to front end the customer and address all their technical queries. **Responsibilities** - As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan. - Preparing the Data patches for the required cases and releasing it to customer through release process. - Doing root cause analysis for all the Data Patch cases. - Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evidence and documentation. - Making sure all the clarification type cases are getting clarified to customer with clear details and documentation wherever is applicable. - Joining the customer call along with the customer facing lead and taking care of all technical queries. - Having a good collaboration within and other team members. - Need to follow the Production support process with 100% compliance. **Requirements and skills** - Strong knowledge of Java or equivalent Object-oriented programming language with hands on experience in writing SQL queries with different type of joins - Knowledge about Web Services (SOAP, REST etc.) and API related integrations - Strong analytical & debugging skills - Address critical incidents within SLA & suggest workarounds - Experience in Production Support and its process - Experience in Insurance or Banking Domain will be a plus - Experience in P&C Insurance domain will be an added advantage. **Shift Timing:** - **5 PM – 2 AM IST**