Lead Shift Technician

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced **Lead Shift Technician** to join our team and drive our relationships with hyperscale clients to new heights. * * * **Salute Benefits That Put You First** We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future: - **Time to Recharge:** Enjoy **8 company-paid holidays**, **2 floating holidays**, and **PTO** so you can rest, celebrate, and take care of what matters most. - **Comprehensive Benefits Package:** Including Medical, Dental, and Vision that you can **enroll in starting on Day 1. Coverage** begins the first of the month following 30-days of employment. - **Peace of Mind: The Employee Assistance Program** is available to all employees, even if you do not participate in the benefits package. - **Your financial future matters:** Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a **3% employer match and a 50% match on the next 2%.** - **Wellness Support:** Access to **HSA**, **mental health resources,** and **gym discounts**—because your health matters. - **Extra Protection & Perks:** Through discounted group programs, such as **legal services**, **home & auto insurance**, **pet insurance**, and **ID theft protection** for life’s unexpected moments. * * * The **Lead Shift Technician** oversees the day‑to‑day operation, maintenance, and performance of all critical data center infrastructure to ensure reliability, efficiency, and compliance. This role leads and develops the technical team, coordinates work across shifts and vendors, and acts as an escalation point for complex technical issues and customer requests. The Lead will support the local site team on multiple daily (technical) duties in the datacenter and office. This position reports to the Chief Engineer. **This position is located in Elk Grove, IL** **JOB RESPONSIBILITIES** - Ensure proper maintenance of critical data center equipment such as Uninterruptible Power Supplies (UPS), HVAC systems, backup power generators, and physical security systems. - Identify, report and resolve technical issues identified within the Data Center categorized as whether related to hardware or software systems. - Monitor and evaluate data center performance, including power consumption, ambient temperature and other critical factors affecting data center operation. - Keep technical documentation of the data center up-to-date and accessible to include user manuals, cabling diagrams, and maintenance records. - Monitor Ticket queues and ensure all customer tickets and respond to within required SLA times. - Stay abreast of latest technological trends and be prepared to update and upgrade the data center to ensure optimal operation. - Perform all tasks of Data Center Shift Technician, including critical equipment maintenance, troubleshooting, and data center performance oversight. - Lead and train the data center technical team, ensuring all members possess necessary skills and experience to perform tasks efficiently. - Plan and schedule technical work, ensuring deadlines are met and the team operates in an efficient manner. - Communicate effectively with team members, vendors and end customers to receive and provide status updates to ensure all stakeholders are informed through completion of Work Order Request. - Manage data center resources and personnel to effectively meet data center objectives. - Supervise vendors and contractors working in the data center, ensuring compliance and security standards. - Continuously evaluate the data center for opportunities to improve efficiency and effectiveness of operations. - Provide leadership and guidance to lower-level staff through…