Lead Sales Associate FT - Santa Cruz

**JOB SUMMARY**: Provide outstanding Customer and Donor service at retail store locations. Assist customers with transactions, product selection and perform related duties to support retail store operations. Responsible for store operations in the absence of the Store Manager and Assistant Store Manager. **ESSENTIAL DUTIES** **Oversee basic store operations in the absence of the Store Manager and Assistant Manager (including making bank deposits), ensuring store staff deliver customer service according to defined procedures.** **Provide guidance to staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.** **Activlt seek out customers, greet store customers; offer assistance and suggestions to customers in making product selections.** **Ring up sales on the cash register, following cash handling procedures.** **Perform defined store opening/closing procedures.** **Place/display inventory on the sales floor, following defined procedures.** **Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.** **Assist with stock rotation and markdowns as directed by the Store Manager or designee.** **Prepare store donations and rotated merchandise for transfer.** **Ensure the store sales floor is clean and organized at all times providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors.** **Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.** **SECONDARY DUTIES** May perform Donor services such as taking donations, documenting donation information and communicating with Donors. Will perform duties related to daily sanitizing of store and donation locations. May perform minor janitorial duties, including dusting as required/assigned. Lead Sales Associates may need to perform related duties not listed on this job description. **JOB SPECIFICATIONS** EDUCATION REQUIRED: A high school diploma or equivalent is preferred. LICENSE/CERTIFICATION REQ’D: None. EXPERIENCE REQUIRED: Six months previous sales associate experience or equivalent. KNOWLEDGE REQUIRED: Basic math ability. Familiarity with electronic cash registers. Familiarity with Goodwill Central Coast’s mission, general Company, and retail policies (this may be learned on the job). EQUIPMENT USED: Typical retail store equipment; typical office equipment. SKILLS/APTITUDES/TEMPERAMENTS: Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred. Ability to maintain self-control, deal effectively with public and work in cooperation with co-workers. Ability to tactfully explain decisions and present information clearly. Ability to learn and perform opening/closing procedures, cash register operation, bank deposit procedures and related store operations paperwork. Ability to understand and accept directions and follow procedures. Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries. Ability to move hands and fingers quickly to operate cash register. Ability to perform both repetitive and varied duties without loss of composure or efficiency. Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast policy. Depending on the specific position, may require ability to drive a vehicle in the transaction of Company business. This requires a good driving record, and may require proof of personal vehicle liability insurance. Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member. EMOTIONAL EFFORT: The job involves some emotional effort. There are few deadlines requiring little or no overtime. The work environment is routine with isolated periods of high activity/demands. **JOB SETTING** Work…