Lead Program Administrator, Language Services

The International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies. A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application! Interpreter - Manchester, NH Reports to: Senior Program Manager, Language Service Supervises: N/A Status: Non-exempt, Full Time Employee Pay: $28.9/1hr. Location: Manchester, NH Position Overview IINE Language Services provides critical language access support to the International Institute of New England, nonprofit organizations, schools, hospitals, community partners, and commercial clients. Services include on-site interpretation, on-demand over-the-phone and video remote interpretation, and document translation in more than 300 languages. Revenue from Language Services is reinvested in IINE programs and services for immigrants and refugees. The Language Services Operations and Finance Coordinator provides essential financial, administrative, interpretation, and translation coordination support for the Language Services program. This position is responsible for accurate bookkeeping, invoicing, accounts payable and receivable support, interpreter scheduling support, translation project coordination, client communication, and general administrative operations. The role helps ensure that service requests are handled efficiently, financial and operational records are accurate, and internal workflows are organized and well-coordinated. Essential Duties and Responsibilities Bookkeeping and Financial Administration Maintain accurate records of Language Services financial transactions and prepare reports as needed. Generate invoices for interpretation and translation services and create electronic payment links when appropriate. Support accounts receivable and accounts payable processes, including tracking outstanding invoices, payments, and related documentation. Assist with reviewing financial records, researching discrepancies, and supporting reconciliation processes related to Language Services payments. Track project numbers, interpreter assignments, translation documentation, timesheets, mileage submissions, and service records to support billing, payroll, and vendor payment processes. Maintain confidentiality when handling sensitive financial, client, interpreter, translator, and employee information. Interpretation Services Coordination Receive and process interpretation requests submitted by phone, email, website, and walk-in inquiry. Enter, update, and manage appointments in Atrium or other scheduling platforms. Assign interpreters to appointments and send confirmations, reminders, and related communications. Submit interpretation requests through third-party platforms when appropriate. Collect, review, and enter interpreter timesheet data to support bi-weekly payroll and monthly client billing. Review mileage submission forms and maintain accurate interpreter tracking spreadsheets, scheduling records, assignment records, and service documentation. Provide backup scheduling coverage during meetings, vacations, staff absences, and other periods of increased need. Translation Services Coordination Serve as a primary point of contact for translation requests from business and individual clients. Receive, organize,…