Lead Product Manager

About Skillz If you want to build, own, and see your impact — join Skillz and level up your career. Skillz is the competition infrastructure platform that powers real-money, skill-based tournaments inside mobile games. We didn't just enter the competitive gaming market — we invented it. Founded in 2012 by entrepreneur and inventor Andrew Paradise, Skillz built the category from scratch: the patented matchmaking, identity, payments, fraud protection, and developer tools that make fair, real-stakes competition possible at scale. Skillz hosts billions of casual mobile gaming tournaments for millions of players worldwide and is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition. Today, Skillz is part of FIRY — a global holding company operating at the intersection of gaming, AI-powered performance marketing, and developer infrastructure. Alongside RZR, our AI-driven ad network, and Beamable, our backend and LiveOps platform, Skillz sits at the center of a compounding data flywheel that no standalone competitor can replicate. 800,000+ daily tournaments. $7.5 billion in lifetime prizes paid to players. 90 million registered users. We're a high-conviction team of builders who came from Apple, Amazon, Google, Microsoft, Tesla, X, Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, Wynn Resorts, and more. We operate like a startup, hold ourselves to high standards, and move fast with purpose. If you want to work on infrastructure that matters — and be part of a team that fights for what it builds — Skillz is the right place. About the Role You'll own the roadmap for features that directly shape how customers and VIP users interact with our platform—giving you the chance to make a visible, measurable impact on satisfaction and engagement from day one. RMG / SOCIAL GAMING EXPERIENCE REQUIRED Responsibilities Roadmap Execution & Product Development Own end-to-end PRD creation for CX/support tooling and VIP-specific features, ensuring each is high-quality, validated, and approved for build Build and manage a rolling roadmap of CX and VIP initiatives Drive on-time delivery of CX and VIP initiatives against agreed timelines, proactively flagging and resolving blockers Partner with engineering, design, and cross-functional teams to move approved PRDs from concept to build-ready status Performance Measurement & KPI Ownership Establish baseline CX and VIP funnels and stand up a live KPI dashboard within the first month (CSAT, time to first response, time to resolution, contact rate, VIP retention, VIP NGR, VIP ARPU, VIP engagement, etc.) Own and drive continuous improvement in CSAT Own and drive VIP NGR growth Reduce time to resolution through process and product improvements Sustain and iterate on performance gains through ongoing experimentation, testing, and refinement rather than one-time fixes Market & Strategic Insight Conduct in-depth CX and VIP experience research, uncovering support journey pain points and high-value player needs Translate customer and VIP insights directly into PRDs and product proposals Identify whitespace opportunities to inform the medium-term CX and VIP roadmap Lead implementation of approved PRDs Measure post-launch impact through user engagement analysis, and surface key insights to inform the next iteration cycle Key Competencies Strategic Vision: Develop and drive product strategy aligned with business goals in the real money gaming industry. Market Understanding: Deep understanding of gaming trends, player behaviors, and competitive landscape to inform product decisions. Cross-functional Collaboration: Ability to collaborate effectively with engineering, design, ma…