Lead Product Manager, Growth, Specialty Care

Our mission: e liminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. You will serve as a Lead Product Manager responsible for driving growth, engagement, and retention for our member population with complex care needs. This is a growth-oriented product leadership role. You will own the strategy, experimentation roadmap, and success metrics for improving how members enter, engage in, and remain in care over time, while maintaining clinical integrity and regulatory compliance. You will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking. Please note that this is a hybrid role based in Seattle , with an expectation to be in office 2-3 days a week. Our office is located at 255 King St location. What you’ll be doing: Own the growth strategy for Specialty Care, defining how Spring Health improves activation, session attendance, retention, and progression through care for complex, high-acuity members. Identify, prioritize, and test growth levers across the member journey (e.g., patient onboarding, scheduling, care plan adherence, between-session engagement, transitions between phases of care). Build and maintain a continuous experimentation roadmap, partnering with data, engineering, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact. Define and own growth KPIs (e.g., activation, attendance, retention, utilization, longitudinal engagement), ensuring metrics reflect both business outcomes and clinical intent. Translate clinical constraints and care models into scalable growth systems, balancing personalization with repeatability. Lead cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement. Partner closely with clinical, legal, and compliance teams to ensure growth initiatives respect acuity, safety, and regulatory requirements. Collaborate with other PMs to ensure growth initiatives are cohesive across Specialty Care programs and aligned with broader Care and company-level objectives. Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization. Raise the bar for growth thinking within the Growth organization, embedding experimentation, learning velocity, and outcome-driven decision-making into how teams operate. What success looks like in this role: Meet or exceed targets for utilization and revenue for Specialty Care. A clear, data-informed growth strategy that aligns clinical priorities with measurable engagement and retention improvements. Sustained improvements in activation, attendance, retention, and longitudinal engagement for high-acuity members. A robust experimentation culture where hypotheses are tested quickly, learnings are shared, and decisions are grounded in evidence. Growth initiatives that are ethically sound, clinically appropriate, and scalable, even in complex car…