Lead Member Associate

Responsive recruiter **Benefits:** - Complimentary Scenthound Membership - 401(k) - Employee discounts - Training & development **Who We Are** Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you! **NORTH STAR** We remove barriers so that people can love and connect with their dogs every day. **VALUES** Dog First. One Pack. Bring Love. Seek Growth. Make A Difference. **About the Position** We are seeking to hire a Lead Member Associate with potential to grow into an Assistant Manager position. This is a key position at Scenthound, focused on providing exceptional service to every customer who trusts their pup with us! This position requires: -Sales experience and confidence (membership sales is highly valued!) -Management experience (retail or restaurant) -Detail oriented and highly organized -Computer/ Technology proficiency -A passion for dogs and dog health & wellness! -Reliable transportation **Who We Are Looking For** We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Assistant Manager is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover! **We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager or Area Manager!** **Tasks** - Foster an environment that prioritizes dog wellness and safety - Provide leadership, guidance, and mentorship for other Scenter employees - Drive employee development through leadership, training, and performance reviews - Promptly and accurately communicate information from upper management to your team - Identify when/ where help is needed and provide assistance to keep Scenter on schedule - Create an environment conducive to teamwork, open communication, and Scenthound values - Drive membership sales through health and wellness education - Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales - Develop membership leads; Follow up with potential members - Answer phone calls, schedule customer appointments, manage customer profiles and records - Manage cash drawer – responsible for daily cash handling - Manage customer expectations; Resolve customer concerns; Retain memberships - Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable - Perform other tasks and duties as assigned by the Area Manager or General Manager **Skills and Abilities** - Effective communication with team members and dog parents - Leadership, coaching, mentorship - Confidence in selling services and products - Ability to connect with customers (both canine and human!) and provide outstanding customer service - Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services - Effective communication with team members and dog parents (in person and on the phone) - Independently solve problems using Scenthound values and culture as a guide - Attention to detail - Time-management; Scheduling appointments efficiently - Accountability; hold oneself and others to Scenthound standards **Benefits** - Direct career growth path to Management positions (General Manager, Area Manager) - Competitive hourly base pay - Merit-based pay increases - Day shift - typical hours are 8am - 5pm Compensation: $17.00 - $24.00 per hour