Lead Engineer Identity

**Location: Jersey City (Hybrid)** In this position, you’ll be based in the Jersey city office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at http://computershare.com/flex. **We give you a world of potential** Technology Services (CTS) partners with global businesses to deliver IT support, develop new products, and drive innovation. With ~1,800 employees, CTS operates through three groups: CIO, CTO, and COO. **CIO Group**: Aligns with business units to drive strategy, initiatives, and continuous improvement through innovation and product practices. **CTO Group**: Responsible for designing, building, and managing technology services, including architecture, infrastructure, operations, and support, ensuring global service delivery. **COO Group**: Focuses on delivering digital transformation for Issuer Services to enhance client, shareholder, and customer experience. **A role you will love** This role sits within the CTO group under Global Infrastructure Engineering, focusing on strategy, implementation, and advanced support. The Lead Engineer Identity leads the strategy and execution of modern digital workplace solutions, driving M365 transformation. The role enhances employee productivity and collaboration while aligning technology with business needs, creating a flexible, user-centric global workspace. Other key duties and responsibilities are as follows: **Technical Management**: Oversee design, implementation, and maintenance of modern workspace identity services (Entra ID, Active Directory, Conditional Access, MFA, identity lifecycle, SSO, Managed Identities, Enterprise Applications, etc). **Strategy & Innovation**: Define and drive workspace identity strategy, leveraging emerging technologies to enhance productivity and employee experience. **Solution Design**: Ensure effective design, implementation, and integration of directory services aligned with business goals. **Stakeholder Management**: Partner with executives and cross-functional teams (IT, HR, Facilities) to align initiatives with business strategy. **Change & Adoption**: Lead change management efforts, including training and adoption of new workspace solutions. **Performance Optimization**: Track KPIs, analyse user feedback, and drive continuous improvement. **Compliance & Security**: Ensure solutions meet regulatory and security standards in collaboration with InfoSec teams. **Team Leadership**: Foster innovation and continuous improvement across the team by cultivating a culture of learning, experimentation, and knowledge sharing. Provide structured support and mentoring to develop Identity engineers and Operations team members, enabling capability growth, increased ownership, and consistent delivery of high-quality outcomes. **Key Responsibilities** - Define and execute a global, user-centric workspace identity strategy aligned with business goals. - Develop and leverage user personas to ensure solutions meet diverse user needs. - Oversee implementation and continuous optimization using feedback and performance data. - Track KPIs and report on performance, impact, and ROI to stakeholders. - Communicate effectively with senior leadership, translating technical concepts into business value. - Identify and adopt emerging technologies to enhance employee experience. - Lead change management initiatives, including training and user adoption. - Manage vendor relationships to ensure optimal delivery and support. - Prioritize initiatives using value-based decision-making. - Manage and maintain a prioritized product backlog aligned with business value. - Apply agile practices to deliver incremental value and respond to changing needs. - Collaborate with stakeholders and release teams to ensure timely delivery. **What will you bring to the role** **Functional Knowledge**: Strong expertise in Agile/Scrum practices, facilitation, and negotiation. Deep domain knowl…