Jobedly Post a Job

Lead Customer Service Representative

Small Business Administration · Location Negotiable After Selection
Full-timeOther Agencies and Independent OrganizationsGeneral$111,000–$150,000/yr
Apply on Jobedly ⚡ One-click AI Apply

About the Lead Customer Service Representative role

Lead Customer Service Representative positions focus on delivering results in their domain. This page aggregates open Lead Customer Service Representative roles and what employers typically expect.

This position is located in the Small Business Administration, Field Operations Center East - FOCE in Atlanta, GA and Field Operations Center West - FOCW in Citrus Heights, CA. The employee functions as a Lead Customer Service Representative (CSR) in a Field Operations Center and delivers face-to-face support to individuals and businesses impacted by disasters. The employee works directly with disaster survivors and interviews disaster survivors who are applying for home and business loans.

Salary estimate

$111,000 – $150,000/yr
Provided by the employer.

Resume tips for Lead Customer Service Representative applicants

Interview preparation

Prepare concrete STAR-format stories that show Lead Customer Service Representative outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Lead Customer Service Representative problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About Small Business Administration

Small Business Administration is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

Apply on Jobedly ⚡ One-click AI Apply

Similar jobs

Companies hiring for similar roles