Lead Concierge | The Waycroft

Company Overview: Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction. Join The Waycroft team as a Lead Concierge! Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills? If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Lead Concierge with B.F. Saul Company & Affiliates at The Waycroft. Under the direction of the General Manager, the Lead Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. Additionally, the Lead Concierge will be responsible for overseeing the concierge team. This shift is Monday-Friday, 7:00 am – 3:00 pm, there may be some weekend and night shifts. ABOUT THE OPPORTUNITY As a Lead Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include: · Having a gracious approach to all activities. · Always presenting a professional image. · Greeting and responding to resident requests and inquires. · Addressing residents’ concerns in accordance with the company's customer service standards. · Ensuring that only authorized individuals enter the building. · Managing multiple phone lines and directing them to the appropriate destination. · Assisting with resident packages and mail. · Creating monthly Concierge schedule. · Finding shift coverage when Concierges call out. WHAT YOU BRING As a Lead Concierge you will need the following: · Highschool diploma or GED. · Related experience as a concierge or a strong customer service background. · Ability to work under pressure. · Strong organizational skills, attention to detail, and excellent follow-through skills. · Strong written, verbal, and computer skills. · Knowledge of Yardi is a plus. · Flexible attitude and adapt quickly to various situations. · A positive attitude and a willingness to help others. · Flexibility to work evening and weekend shifts. · Work independently. PHYSICAL REQUIREMENTS As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down. CORE COMPANY COMPETENCIES Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance. Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done. Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization. CORE JOB COMPETENCIES The key areas that are critical to success in this position are: Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. Planning & Organization: The ability to devise a course of action for themselves and others to accomplish a specific goal while managing time and resources to meet deadlines and expectations. Process Operation: The ability to identify, implement, follow and complete appropriate procedures for tasks. Initiative: Spotting opportunities…