Lead Concierge

**Join Our Mission** At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values: **Respect, Honesty, Kindness & Compassion, and Service Excellence.** Together, we work toward four essential goals that guide our success: - **Happy Employees** - **Happy Residents** - **Full Occupancy** - **On-Budget Operations** **About the Role** As the Lead Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. As a valued team member of the community leadership team, you’ll actively contribute to the overall culture, operations, and resident experience, ensuring that every interaction is a moment of meaningful connection. **What We’re Looking For** - At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely. - **Ability to work Tuesday-Saturday 7:00am to 3:30pm.** - High school diploma or equivalent (GED). - Strong problem-solving, organizational, and multitasking skills in a fast-paced environment. - Previous customer service experience, professional appearance, excellent communication and interpersonal skills. - Adaptable and flexible to shifting priorities; willing to assist in various areas. - Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time. - Knowledge of the local community, preferred. - Intermediate proficiency in Microsoft Office (Outlook, Word, Excel). - Ability to communicate effectively in English with residents, guests, and staff. - Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire. **Key Responsibilities** - **Deliver an elevated first impression** by greeting residents, families, and guests; providing valet parking services; offering excellent phone service; and anticipating needs to create a seamless, high‑touch experience throughout the community. - **Enhance daily operations** by coordinating transportation, maintaining accurate records, managing guest‑suite reservations, assisting with room‑service requests, supporting dining during peak times, event set-up, and delivering responsible alcohol service. - **Take an active leadership role** by attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives. Manage office supply inventory. Serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers are unavailable. - **Ensure resident safety** by responding quickly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency procedures and severe weather situations. - **Maintain cleanliness** in common areas and ensure building security by locking and unlocking exterior doors at designated times. - **Welcome new residents** and guide them through the orientation process for a smooth transition into the community. **Benefits for Full-Time Employees** - Competitive compensation and benefits - Access your pay anytime - $341 benefit stipend per pay period to apply toward: - Health, Dental, Vision - Life Insurance - Short- & Long-Term Disability - HSA, FSA, LSA - Accident & Hospital Indemnity - Legal & Identity Theft Protection - Paid Time Off - 401(k) with employer match **Why RLC?** - Fast-growing, family-owned company with 60+ communities nationwide - Supportive leadership in a beautiful, resort-style environment - A purpose-driven role where you make a difference every day **Ready to Serve with Heart?** Bring your servant heart to a place that feels like family. **Apply today,** and our Team will follow up soon! EOE/ADA #urgent