Lead Client Service Representative

## Who We Are: GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents. ## The Opportunity: As a Lead Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy. Lead Client Service Representatives are also responsible for training and mentoring other members of the clinic's CSR staff team. **This role would split time between our West Loop and Andersonville hospitals.** This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole. ## What You'll Do: - Deliver elevated customer service with warmth, empathy, and professionalism - Greet clients and manage the check-in/check-out process with efficiency and care - Answer and triage phone calls using a multi-line system - Schedule appointments, procedures, and follow-ups in coordination with the clinical team - Process payments and ensure accurate invoicing - Monitor the flow of patients and clients throughout the day - Maintain a clean and organized reception and lobby area - Communicate effectively with doctors, technicians, and managers to ensure smooth operations - Assist emotionally stressed clients with compassion and clarity - Support occasional light administrative and cleaning duties as needed ## Our Lead Client Service Representatives Have: - Availability to work evenings and weekends - Previous veterinary or medical front-desk experience (preferred, not required) - Strong communication and interpersonal skills - Comfort working in a fast-paced environment with multiple priorities - Familiarity with Windows-based systems and practice management software (or a willingness to learn) - A positive, team-first attitude and a passion for creating a welcoming environment ## What We Offer: - **Comprehensive Benefits Package:** Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage - **401(k) with a Company Match:** A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals - **Generous Paid Time Off:** Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance - **Employee Discounts:** Significant savings on veterinary care and products for your own pets at any GoodVets location - **A Culture that Values You:** Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small ## Ready to take the next step in your career? At GoodVets, you're not just a Lead CSR—you’re a vital part of redefining the veterinary experience. Apply today and let’s build something exceptional—together. Compensation Range $20—$25 USD