Lead Certified Medical Assistant - Internal Medicine

**Lead Certified Medical Assistant | Woodridge | Internal Medicine** ### **Ready to Take the Lead?** If you're a Medical Assistant who's ready for more, this is your opportunity. Our Lead Medical Assistant role combines hands-on patient care with leadership responsibilities, allowing you to mentor teammates, influence clinic operations, and take the next step in your professional journey. This position offers a unique pathway to future leadership opportunities—many of our current leaders began as Lead MAs. You'll also enjoy greater variety and flexibility in your day while serving as a key resource for both your team and clinic leadership. Join a team that invests in your growth and helps you build the career you want. **Position Highlights:** - Full-Time, 40 hours/week - Office Hours: Monday-Friday, hours vary - Location: 7530 S Woodward Ave Woodridge, Illinois 60517 - Travel: As needed. **Benefits:** - Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. - Access to a mental health benefit at no cost. - Employer provided life and disability insurance. - $5,250 Tuition Reimbursement per year. - Immediate 401(k) match. - 40 hours paid volunteer time off. - A culture committed to community engagement and social impact. - Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. **Responsibilities:** The Lead Medical Assistant is the on-site clinical operations leader responsible for executing the Duly Primary Care model at the clinic level. This role ensures high-functioning care teams, optimal provider support, and consistent delivery of access, productivity, and patient experience outcomes. The Lead directly supports providers while leading day-to-day clinical workflows, coaching Medical Assistants (MAs), and driving accountability to performance standards. **MAJOR RESPONSIBILITIES** - Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks - Supports efficient patient flow and helps maintain an organized clinical environment - Coordinates day-to-day activities within the care team to ensure smooth clinic operations - Serves as a resource for Medical Assistants, offering guidance, direction, and support - Assists with onboarding, training, and development of clinical staff - Reinforces standard workflows and promotes consistency across the team - Maintains adherence to clinical protocols, safety standards, and documentation requirements - Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience - Communicates effectively across teams and escalates issues as appropriate - Supports implementation of workflow improvements and organizational initiatives - Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion - Assists with phone support and coordination of patient access needs, in partnership with clinic leadership - Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed - Reviews reports and workflows to ensure processes are being followed and operational expectations are met - Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits - Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices - Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current - Monitors clinic support functions such as transportation and housekeeping as applicable - Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off req…