Lead Case Manager, Level 2

**GENERAL SUMMARY:** Provides guidance and direction to Program Case Managers regarding the daily operations and systems related to being a Case Manager in the Level 2 In Home Monitoring program. Also provide individual case management services to a smaller caseload of youth and families in the pre-disposition and /or post dispositional court process of Milwaukee County’s Division of Youth and Family Services programming. **ESSENTIAL FUNCTIONS:** · Trains/Coaches new Case Managers in the policies and procedures of the Level 2 In home monitoring program · Assists Program Manager in completion of required reports, data collection tools, intake and assignment of cases. · Ability to adhere to the on call schedule · Flexible non-routine tracks to ensure youth’s full compliance with the court’s orders and curfews. · Commitment to work with any youth and family that is referred for the duration of their involvement in the program; acknowledge and emphasize the youth and family’s strengths, culture, and community. · Support the family decision-making process to empower the youth and the family to avoid further law violations or continued involvement in the Juvenile Justice System. · Prepare all documentation according to the program’s designated time frames. · Presentation of reports to contracting entities including court officials. · Professional interactions with school staff to monitor daily school attendance, address school behavior and the performance of each youth to improve the youth’s functioning and behavior. · Coordinate and complete assigned tracking/coverage per program expectations and requirements as well as ensuring mandatory counseling hours and recreation are provided to each youth on caseload. · Ability to facilitate, counsel and supervise youth and family group sessions. · Provide Global Positioning services (GPS) monitoring of youth according to program expectations. · Cross-trained in all Community Monitor functions. · Adheres to St. Charles Youth & Family Services Policies and Procedures · Complies with all Level II Case Manager Functions · Other duties as assigned. **MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:** - Bachelor’s degree in Human Services, Social Work, Criminal Justice or related field. - Two year’s experience with programs that serve a delinquent or at risk youth population. - One year experience serving targeted population (Level 2 program preferred) - Valid Wisconsin driver’s license and liability insurance. - Ability to use vehicles for work related duties according to the agency’s insurance liability standards. - Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each. - Knowledge base of adolescent and family issues and dynamics. - Appreciation for cultural and socioeconomic dynamics. - Knowledge of human growth and development theories. - Ability to accurately perform record keeping and documentation entries - Ability to perform computer tasks using MS Windows applications, agency data base systems, etc. # WORKING CONDITIONS: - Indoor/outdoor requirements (including client homes and community settings) - Potential for physical intervention of clients as needed. - Exposure to lift a maximum of 50 lbs. - Local travel as required fulfilling essential functions of the position.