Lead Billing Data Analyst | Billing, Payments & Subscription Analytics

ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We’re looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. This is a hands-on leadership role: you’ll build analyses and pipelines that improve billing performance, while also managing and mentoring a team of analysts. KEY RESPONSIBILITIES ANALYTICS & TECHNICAL WORK - Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends. - Build and maintain data pipelines that deliver accurate, timely, and reliable billing data. - Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk. - Design and run A/B tests and experiments to evaluate billing and support initiatives. - Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics. - Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance. - Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies. - Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency. LEADERSHIP & COLLABORATION - Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output. - Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs. - Uplevel the team’s billing domain knowledge and analytical/technical skills. - Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals. QUALIFICATIONS - Deep subscription billing expertise: substantial experience with payments, renewals, refunds, disputes/chargebacks/TC40 in a recurring-revenue business (non-negotiable). - Advanced SQL: complex joins, window functions, incremental logic, and performance-aware query writing. - Data visualization: proficiency with Omni, Tableau, Power BI, or similar tools to build dashboards and communicate insights clearly. - People leadership: experience setting priorities, distributing work, reviewing output, and being accountable for a team’s results. - Statistical & analytical rigor: forecasting, experiment design, and translating ambiguous business questions into structured analysis. - Billing platforms / processors: familiarity with tools such as Stripe, Braintree, Nuvei, or similar. - Strong communication: ability to explain complex findings to both technical and non-technical stakeholders. - Cross-functional collaboration: track record of influencing decisions with data across multiple departments. NICE TO HAVE - Python and/or modern analytics tooling (dbt, Airflow, or similar). - Experience building and maintaining ETL/ELT pipelines for billing or financial data. - Risk analysis or fraud-adjacent experience in billing contexts. - Advanced visualization techniques (cohorts, funnels, anomaly detection dashboards). LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy…