Landscape Maintenance Operations Manager

Classification: Full-time Company: River City Lawnscape, Inc. Location: W8123 Old CTH NA, Holmen, WI Reports To: Director of Operations COMPANY OVERVIEW River City Lawnscape Inc., established in 1983, is an award-winning landscape design/build and full-service landscape management company in La Crosse, WI and Rochester, MN. The range of services we offer includes landscaping, irrigation, mowing, lawn care fertilization, landscape maintenance, outdoor and holiday lighting, snow removal and retail sales. River City Lawnscape Inc. is dedicated to providing quality, year-round service for those who desire the best for their property and is committed to building trust with our customers and in the community. Our passion is to provide opportunities while leading the way. POSITION SUMMARY The Landscape Maintenance Operations Manager oversees all maintenance divisions, including Mowing, Lawn Care, Irrigation, general Landscape Maintenance, and Snow Removal operations. This role is responsible for the end-to-end management of crew production, resource procurement, and equipment maintenance. A successful candidate will drive field staff development, ensure high-quality standards, and find fulfillment in the collective success of their team. This is a full-time, salaried position. PRIMARY RESPONSIBILITIES & SKILLS - Excellent Leadership skills - Manage field staff lifecycle (hiring, training, coaching, and mentoring); enforce company policies, conduct performance reviews, and manage disciplinary actions or promotions - Coordinate all field activities, including scheduling labor, materials, and equipment communicate sales/customer vision to crews and assist in project completion - Conduct regular site visits for quality and safety inspections - Lead weekly training meetings - Investigate accidents and implement corrective actions - Manage labor efficiency and material usage to adhere to budgets and contracts - Maintain inventory of supplies and oversee daily equipment maintenance - Proactively manage customer relationships, respond to complaints, and ensure the highest level of satisfaction - Ensure accurate flow of field reporting and records to the office; track attendance and enforce uniform/safety standards - Utilize or learn Proprietary Landscape Software to maximize process efficiency EDUCATION & REQUIREMENTS - 2–5 years of directly relevant landscape experience - 1–3 years of management experience - Excellent written/verbal skills; bilingual (English/Spanish) preferred but not required. - Excellent written and verbal communication skills - Conduct himself or herself in a professional manner - Possess a valid driver’s license with an insurable driving record - Duties, responsibilities and activities subject to change at any time with or without notice to accommodate seasonal and peak business demands WORKING CONDITIONS & PHYSICAL DEMANDS - Environment: Regular exposure to exterior elements (weather, pollen, chemicals) - Physical: Requires extended walking, standing, kneeling, bending, and heavy lifting - Schedule: 50+ hours/week during green season; up to 40 hours during snow season; includes potential evenings, weekends, and holidays COMPENSATION & BENEFITS - Salary: $55,000 – $65,000 based on experience - Bonus and recognition programs - Health, dental, vision, life, and accident insurance (after 60 days); Simple IRA (after 1 year) - Flexible PTO - Company issued uniforms CORE VALUES (Expectations) - Be passionate - Exceed expectations - Find a way - Be unselfish River City Lawnscape, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruit…