Lady In Red - Russian Speaking

The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being. ### Key Responsibilities - Communication of hotel & company philosophy and internal hotel representation. - Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. - Knowledgeable about all VIPs in-house, hotel functions and special events. - Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile. - Welcome, facilitate and bid farewell to as many guests as possible. - Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure. - Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time. - Obtain as much information about a guest’s stay to be entered in the guest history. - Welcome visitors to the hotel, assist with general information, internal promotions and directions. - Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. ### Job Requirements - Supervisory skills - Luxury Hotel Experiences - Good Communication skills - Knowledge of hotel operations & Computer systems - General knowledge of tourist and business related information - Knowledge of hotel products and services - Knowledge of VIP welcoming protocol - Russian Speaking ### About Kempinski Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.