Labcorp Genetics Customer Service Support Representative I- Remote

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp Genetics is seeking a Customer Service Support Representative I - Remote Work schedule: Monday-Friday 8:30am - 5:00pm PST / 9:30am - 6:00pm MST/ 10:30am - 7:00pm CST / 11:30am – 8:00pm EST Shift difference for 11:30am EST - 8pm EST **Responsibilities** - Handle a high volume of outbound calls and occasional inbound calls regarding account balances, billing inquiries, and payment options. - Review reports and patient accounts to determine appropriate account resolution actions. - Research and resolve billing, insurance, and account-related issues. - Initiate payment plans for patients for outstanding balances. - Routinely utilize multiple resources to resolve patient inquiries while on the phone. - Maintain performance goals. - Ability to become proficient with processes after completing a structured training program. **Minimum Qualifications** - High School Diploma or GED equivalent - 1 year or more healthcare related call center customer service experience **Preferred Qualifications** - 3 months or more XIFIN experience - 1 year or more call center experience or healthcare-related customer service - 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) - 1 year or more patient billing - 1 year or more women's genetics, health and oncology experience - 1 year or more molecular testing reimbursement - 1 year or more Medicare and Medicaid experience - Bilingual in English and Spanish **Additional Job Standards** - Strong verbal and written communication skills - Explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy - Establish protocols and procedures; cross-functional collaboration. - Work and learn in a fast-paced environment - Attention to detail and focused - Team-oriented mindset with the ability to work independently - Excellent organizational skills - Proficiency navigating multiple computer screens and applications - Alpha-Numeric data entry proficiency - Explain billing or account information clearly and professionally - Energetic, passionate customer service - Customer‑focused problem solving and resolution skills - Adherence to confidentiality, privacy, and regulatory compliance requirements Application Window Closes: 7/23/2026 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities a…