L3 Support- SF Marketing Cloud

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role As an SFMC - Commerce L3 Support , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4 + years of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Role & Responsibilities wn escalated, complex commerce incidents impacting checkout, catalog, pricing/promotions, search and order management across both SFRA and PWA storefronts Perform deep diagnosis using Business Manager, application/controller logs and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS and the middleware layer Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements Lead impact analysis for evolutions and change requests, including performance, security and cross-market considerations (multi-locale, cross-border commerce) Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks Oversee critical batch and integration jobs (catalog, inventory, order and price feeds) and lead recovery efforts in case of failures Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances Maintain functional/technical documentation and contribute to the knowledge base Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods) Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities Must have To be considered for this role, you must meet the following essential qualifications: Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs Ability to read and interpret server-side JavaScript/Node.js code and application logs to diagnose issues (this role does not require producing custom code) Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer Strong incident and problem management background in an SLA-driven environment Experience conducting impact analysis and writing functional/technical specifications for development teams Understanding of multi-market and cross-border commerce operations Excellent communication and documentation skills Nice to Have Salesforce B2C Commerce Cloud Developer or Architect certification Experience with headless commerce / composable storefront implementations Experience in luxury or retail omnichannel commerce environments If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all…