L Support Engineer positions focus on delivering results in their domain. This page aggregates open L Support Engineer roles and what employers typically expect.
## Company Description An enterprise client, a leading provider of Telecom analytics for roaming, security and risk management and end-to-end domestic and roaming testing solutions is looking to partner with a proficient L2 Support Engineer to join a dynamic customer support team. ## Job Description - Delve deep into product functionalities to address intricate product queries. - Cultivate a broad understanding of the product codebase. - Perform Level 3 analysis, troubleshooting, and resolution of customer service requests (CSRs). - Scrutinize product logs, draw parallels with code, and pinpoint problems at the L2 level. - Adhere to stipulated protocols for escalating issues to the engineering team. - Craft patches or hot-fixes in tandem with the backend engineering function, when required. - Be actively involved in assessing and implementing product upgrade and installation protocols. - Channelize valuable customer feedback to the backend engineering function for product enhancements. ## Qualifications - Proficiency in Core Java programming. - Adeptness in scripting (Shell or Perl). - Profound knowledge of Linux. - Stellar verbal and written communication prowess. - Proven ability to engage transparently with both customers and internal stakeholders. - Collaborative mindset for working with diverse teams. - Demonstrated efficiency in resolving queries over call and email. - A robust experience of 5-7 years in the software domain, with a preference for a telecommunications background. - Minimum of 4 years in an L2 Support Engineer capacity or a role of similar nature. - A development (programming) stint spanning 2-3 years will be advantageous. - Education in Computer Science, Electronics and Communication Engineering, Telecom Engineering, or any allied domain. ## Additional Information - Fully remote opportunity. - Applicants must be based in Portugal.
Salary estimate
$136,000 – $184,000/yr
Provided by the employer.
Skills for this role
JAVACommunicationSecurity
Resume tips for L Support Engineer applicants
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Interview preparation
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