KYC Specialist

About us GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. The role This role is part of the international Customer Operations group. In this role, you will be responsible for onboarding and verifying new GoCardless customers, as well as conducting Customer Due Diligence reviews for existing clients, ensuring all processes are both compliant and customer-centric. As a senior member of the Customer Operations team, the KYC Specialist will also act as a primary escalation point for compliance-related issues, both within the team and across other departments. What excites you Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations. Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements. Supporting our Merchants during their onboarding and verification stages. Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases. Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we’re creating a seamless onboarding experience for customers. Conducting due diligence checks on new and existing Merchants in accordance with internal and external requirements. What excites us You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone. You have previous experience in KYC or AML. Detail-oriented with the ability to work efficiently in a fast-paced environment. You care deeply about providing customers with a great experience while keeping calm under pressure. You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach. Prior experience using tools like Zendesk, Looker, Lexis Nexis is preferred, but not essential. Base salary range: 18,400 EUR - 27,600 EUR Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range (18,400 EUR - 23,000 EUR) until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (some of) The good stuff Wellbeing - stay healthy with dedicated support and medical cover Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period Adaptive Working - allows you to work flexibly, around your lifestyle Parental leave - to suit everyone embarking on life's great adventure Learning Budget - lead your own development with an annual learning budget Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) Life at GoCardless We're an organisation defined by our values ; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity , always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work. Diversity & Inclusion As of April 2025, we had 806 employees (GeeCees) glo…