KYC Representative

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. What’s the job? Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you? Key responsibilities: Verify customer documents during onboarding for authenticity and compliance. Be the POC for business escalations, provide insights/progress updates on the cases and resolve the case in a fast and accurate manner. Identify potential issues/opportunities from the daily work and escalate to manager for further follow-up. Assist and engage in additional projects/tasks assigned. Oversee SLAs to ensure alignment with team and business goals. Maintain strict adherence to both local and global KYC standards and procedures We’re looking for: Strong customer-centric mindset Good oral and written communication in both Mandarin and English Quick learner with strong adaptability Effective communicators across teams Detail-oriented and proactive in problem-solving Able to work under pressure with time constraint KYC knowledge will be a plus Qualifications: For Payoneer internal candidates: 2+ years’ working experience, with a minimum of 1 year tenure in Payoneer CC or Ops roles Good performance and reference check from line manager For external candidates: College degree or above Global work experience and background in the payments industry are strong assets. The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.