Key Account Manager

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. This is a digital-first commercial role at the center of SharkNinja's online growth strategy. Reporting to the Director of Sales, the Key Account Manager owns and grows the dot-com business for one of our key retail accounts, partnering closely with the customer and with cross-functional teams (marketing, supply chain, category management, and finance) to execute an omni-channel strategy that maximizes online assortment, traffic, and conversion. Duties and Responsibilities Own and grow dot-com revenue and profit for assigned retail partners, in line with company strategy Maximize the online assortment and digital shelf: product content, listings, ratings and reviews, and search visibility to drive discoverability and conversion Drive traffic-to-conversion across the path to purchase using web attribution, retail media and sponsored ads, affiliate programs, and on-site merchandising levers Lead promotional, marketing, and joint business plans with internal and external stakeholders, tied to digital growth targets Translate data into decisions, building clear data visualizations, business reviews, and reports that identify online growth opportunities and areas for improvement Report on POS and digital KPIs (traffic, conversion, market share, AOV), trends, and factors impacting the online business Monitor stock levels and jointly produce forecasts, with monthly reporting and tracking Establish and run a weekly operating cadence to manage multiple concurrent workstreams cohesively Gather and communicate competitive factors impacting the business, including new competitive items, pricing, and promotions Work internally with cross-functional teams to develop digital offerings and assortment strategies that adhere to each club partner's parameters while driving profitable growth Identify white space and online market share opportunities across the portfolio, sizing the profitable growth available in each Diagnose deficiencies in online conversion and digital penetration, then build the strategies and levers to close them Drive dot-com tentpole events and promotional moments that generate outsized, profitable online growth Attributes and Skills Digital commerce depth (required) Hands-on experience owning or heavily influencing dot-com sales, with real fluency in conversion funnel, path to purchase, web attribution, affiliates, and the drivers that turn online traffic into conversion Track record maximizing an online assortment and digital shelf, either brand-side or retailer-side Explorer mindset: drives urgency and accountability, and influences cross-functional teams to secure the resources needed to win Strong project management, comfortable juggling many concurrent workstreams and running a weekly operating model to keep them cohesive Vocal operator who shares results and challenges openly and clearly asks for what the business needs, not a heads-down individual contributor Data-to-decisions orientati…