Key Account Manager- Industrial

**The Vacancy** **Role Summary:** The Key Account Manager (KAM) – Commercial & Industrial will drive growth of Megger's C&I portfolio across North America by hunting, developing, and managing relationships with industrial end-users and OEMs. The ideal candidate pairs strong new-business development with proactive account & relationship management skills, combined with a sense of urgency. Industrial sales experience and existing connections are strongly preferred though a proven sales hunter from an adjacent industry will also be considered. **Main Responsibilities** *New Customer Development & Client Relationship Management* - Proactively prospect and hunt for new business across target industrial accounts, building a strong and sustainable pipeline - Directly manage high-value and strategic territorial accounts, ensuring consistent engagement and satisfaction - Build relationships with key customer stakeholders at all levels to convert prospects into long-term partnerships *Strategic Planning & Revenue Growth* - Develop account and territory plans aligned with customer initiatives and company objectives, identifying opportunities for new business, growth, and expansion - Present new products and services for upselling and cross-selling to drive revenue growth within each account - Research and pursue partnerships and strategic alliances to increase Megger's visibility and viability, both internally and within target accounts *Customer Engagement & Problem Solving* - Represent the full company portfolio to all commercial & industrial customers, identifying applications and opportunities for positioning Megger solutions - Address customer issues promptly and effectively to protect and strengthen business relationships *Collaboration & Cross-Functional Alignment* - Partner with Regional Business Unit (RBU) Leads, Product Specialists, and internal stakeholders to deliver integrated customer solutions - Provide market feedback and customer insights to inform business unit strategy and product development *Sales Performance & Reporting* - Use CRM to track key performance indicators, including customer visits, calls, emails, opportunities, lead management, and account planning/management - Maintain an accurate sales pipeline for forecasting and provide monthly reporting on key account activity and client satisfaction - Identify risks and opportunities within accounts and implement corrective actions as needed *Other Duties as Required* **Experience, Skills & Knowledge required to be successful in role** **Technical Skills/Knowledge/Qualifications** **Soft Skills** - BA/BS Graduate - Engineering or Business preferred - 3-5 years’ proven sales experience - Demonstrated experience of penetrating and growing accounts from entry level to executive level - Technical aptitude and confidence in learning technical equipment - Strong Communication skills for complex products & processes - Demonstrated experience and knowledge of test instruments/applications used in the electric power industry a plus - Proficiency with a CRM platform, Excel, Word, and Outlook er industry - Sense of Urgency – Requires rapid response with attention to detail at all times - Customer Centric Mindset – customer first while balancing company requirements - Negotiation – maximizing profitability while exceeding customer expectations - Customer Relationship Management – building trust and long-term partners and addressing challenges or concerns as they arise - Problem Solving & Adaptability – resolving scheduling conflicts, equipment shortages, and last-minute customer needs - Cross Functional Collaboration - working with sales, operations, application engineering, repair, and finance - Self-Reliance & work Under Pressure – Ability to make decisions in the best interest of the company while ensuring customer expectations are met - Well organized, ability to multiplex effectively across a variety of tasks/responsibilities