Junk Removal and Customer Service

Ready to build a high-energy career where every day is different? Join our **Field Sales & Service Team** and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on **integrity, accountability, and investing in people**. **Junk Removal and Customer Service** **1-800-GOT-JUNK?** Location: Reno, NV Pay: $22–$24+/hour (Profit Share + Tips + $12/hr base ) Job Type: Full-Time **Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Reno team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!** We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. **We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.** **What We’re Looking For:** - **Sales-Driven:** A passion for sales and a knack for exceeding customer expectations. - **People Focused**: Friendly and personable, dedicated to delivering outstanding service. - **Energetic**: Physically fit and enthusiastic about engaging in hands-on tasks. - **Dependable**: Reliable and hardworking, positively contributing to our team culture. - **Strong Communicator**: Excellent problem-solving skills and organizational abilities. **Role Overview:** As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job. - Create WOW moments through outstanding customer service - Lead pricing conversations, close on-site sales, and deliver clear estimates - Remove junk safely from homes and businesses - Drive, navigate, and operate box trucks (training provided) - Lift, carry, load, and maneuver items up to 75+ lbs - Represent our brand with integrity, professionalism, and a sharp appearance *No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.* **Professional Growth:** Our team members grow fast. Advancement pathways include: - Certified Sales Lead - People Development Lead - Operations Lead - Senior Sales - Director of People Development - Director of Operations - General Manager **We promote from within whenever possible!** **Pay: $22–$24+/hour** (Profit Share + Tips + $12/hr base) - Base hourly rate - Tips - Uncapped profit share & performance incentives - Overtime **Schedule:** Full-time: 4–5 shifts per week - 1 mandatory weekend shift - 3–4 weekday shifts - Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs - Must maintain availability for 4 weekdays + 1 weekend day every week **Company-Wide Standards (Required for All Roles):** DOT Medical Certification - A valid DOT Medical Card is required for driving commercial vehicles. - We’ll set it up and cover the full cost of obtaining your DOT Medical Certification. **Why Us?** Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. - Experience a fun, fast-paced workday filled with diverse tasks and challenges. - Career advancement pathways. - Competitive compensation and performance-based bonuses - Award-winning workplace ("Best Places to Work" and "Fast 50 Company"). **Full benefits package with Medical, Vision, Dental coverage and retirement options.** **Our Mission Statement:** **** *Anything is possible.* ***Invest in people.*** *Change the world.* *This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-J…