Junior Solutions Engineer

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. THE ORGANIZATION Hancock Software, Inc. is a leading technology company specializing in cloud-based solutions for energy efficiency and sustainability programs. Founded in 1999 and headquartered near Atlanta, GA , we provide innovative software platforms that help utilities, government agencies, and non-profit organizations streamline energy conservation efforts. Our comprehensive suite of digital tools enables efficient management of weatherization assistance, home energy services, and retrofit incentive programs across 20 states. With a proven track record of processing over 350,000 projects and managing more than $1.2 billion in energy assistance funding, we are committed to driving meaningful environmental impact through cutting-edge technology and data-driven solutions. Our dynamic team of 20 technology professionals, data scientists, and energy efficiency experts works collaboratively to develop advanced mobile and cloud platforms that transform how organizations approach energy efficiency program administration. THE POSITION Hancock Software is seeking a Solutions Engineer to join our Implementation team and serve as a primary technical resource throughout the client lifecycle. In this hands-on role, you will guide customers through preparation, planning, configuration, validation, and deployment of the Hancock Cloud energy efficiency software platform. You will collaborate closely with Technical Support, Product Management, Engineering, and the Executive team to deliver exceptional outcomes for clients across the country. Another key aspect of this role is client and software support; you will provide service-level application support to assist our support team in the diagnosis and debugging of software and configuration-related issues. Experience in energy efficiency retrofits or utility efficiency programs is a plus. SPECIFIC RESPONSIBILITIES • Act as the primary implementation resource during the onboarding and go-live phases of the client lifecycle. • Actively support and diagnose technical issues in conjunction with support and customer success resources. • Clearly define, identify, and document customer business and technical requirements and objectives. • Create user documentation, training materials, and operating procedures. • Participate in project calls with customers, serving as a subject matter expert on company solutions. • Coordinate and track tasks assigned to both internal and external project team members. • Execute project tasks including scripting, data imports, configuration, testing, and knowledge transfer. • Translate business requirements into technical specifications for report development or product enhancements. • Build strong customer relationships to facilitate requirements gathering and solution validation. • Contribute to the development of implementation guidelines and process improvement initiatives. • Work across time zones with nationwide clients and with global team members across the US, India, and China. QUALIFICATIONS AND EXPERIENCE • Demonstrated ability to lead and deliver software implementation projects from pre-sales through final delivery, preferably in this or a related industry. • Demonstrated technical and client support experience, specifically with cloud-hosted and client-insta…