Junior Loan Processor - Remote

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of *Inc.’s Best Workplaces* six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit [Knock.com](http://knock.com/) **Junior Loan Processor aka Loan Assistant- Remote** As a fully remote **Junior Loan Processor** **aka Loan Assistant** you will support the customer journey from application to funding, provide an overview of Knock’s products and programs, and assist with seeing customers through to a successful closing. - Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings - Successful and effective pipeline management consisting of 50-60 loan closings per month - Complete Patriot Act based on customer ID - Ensure minimum submission requirements and documents are met prior to submitting loans to processing - Assist other team members with any borrower requests - Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan - Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed - Excellent customer service is second nature, with a natural inclination to assist others - A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success - Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships - Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned - Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files - you search for your answer before asking a question - Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing - Continually learn, grow, and expand your knowledge of the mortgage origination process - Take on ad-hoc projects as they arise & always be willing to support your team where they need you **Qualifications - You’ll bring:** - 1+ years of experience in mortgage operations and/or processing - Experience using Encompass, Blend and/or Google Suite required - You are comfortable with change and working in a fast-paced, startup environment - You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service - Ability to review and interpret internal guidelines - Process oriented with a keen eye for detail - Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous - Have proven success working 100% remote in prior positions & are…