Junior IT Support Specialist (Warsaw Office)

Welcome to the good side of tech 👋 You might have heard about us, but with a different name: ZnanyLekarz. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human? Docplanner at scale We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago. At Docplanner we are a diverse group of over 300 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement. We could tell you about us, but we will let our reviews on Glassdoor https://www.glassdoor.es/Overview/Working-at-DocPlanner-EI_IE1071394.11,21.htm?countryRedirect=true speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us https://bit.ly/3xwnSAk. And why should you join us? Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs. We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly. Job Description You’re a great fit for this role if you: - Can provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner - Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization - Are a highly motivated team player with the skills and ability to manage changing priorities - Like to work within the relevant legislation, policies and procedures - Can adapt to other duties as needed, even those not explicitly outlined, while maintaining the same level and nature of responsibility. - You are open to work on-site from our office in Warsaw. A couple of home office days per week are possible after you are fully onboarded. How would you be impacting our mission? - Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications - Onboarding and off-boarding process of other users into our systems - Assist all users with any logged IT related incident when called upon - Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary to the international team - Accurately record, update and document requests using the IT service desk system - Install and configure new IT equipment - Resolve incidents and upgrade different types of software and hardware - Having responsibility over the office and its equipment: Make sure any IT related infrastructure from the office is properly working (meeting rooms, wifi, videoconferencing, printers, etc...) What will…