Junior Implementation Consultant (Permanent Work from home)

## **Hi there! Thanks for stopping by 👋** Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a **Junior Implementation Consultant (Permanent Work from home)** to join our team in Manila. As a Junior Implementation Consultant, you will support the successful deployment of our Restaurant (K-Series) customers point-of-sales (POS) solutions. In this role, you will assist with system configuration, troubleshooting, network-related support, and post go-live activities to help customers achieve a smooth and successful implementation experience. Working at the intersection of technology and customer success, you will collaborate with cross-functional teams to deliver tailored POS solutions while managing implementation queues and supporting customer journeys. This role is ideal for someone who enjoys problem-solving, learning new technologies, and working in a high tech-touch, lower customer interaction environment. ### **What you’ll be doing:** - Configure and implement POS solutions, leveraging automation tools and ChurnZero workflows to improve efficiency and streamline processes. - Support Implementation Consultants by assisting with network setup, troubleshooting, and post go-live activities to ensure successful customer onboarding. - Apply technical expertise to configure solutions, troubleshoot issues, and collaborate with internal teams on customer-specific requirements. - Assist with customer training and create clear documentation to support product adoption and ongoing success. - Partner with internal teams to maintain training resources and support product updates. - Conduct testing and quality assurance activities to ensure implementations are reliable, functional, and meet customer requirements. ### **What you need to bring:** We're looking for a candidate who has experience with the following: - Experience working within the POS technology industry, with strong knowledge of POS systems and related technologies. - Strong project management skills, with the ability to manage multiple priorities and implementations simultaneously. - Excellent communication, interpersonal, and stakeholder management skills. - Strong problem-solving abilities, with a keen attention to detail and focus on delivering high-quality outcomes. - Excellent time management and organizational skills, with the ability to work independently and achieve results. - Proactive, self-starting mindset with a passion for identifying and improving processes. - Knowledge of and experience within the hospitality industry is highly desirable. Our hiring process is very straightforward. The whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic! ### **Be a changemaker** You’ll enjoy: - Genuine career opportunities in a company that’s creating new jobs every day; - Work in a team large enough for growth but lean enough to make a real impact; - Exposure to modern and proven technology; - Ability to work and grow in a truly flexible environment; - Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story. Plus benefits designed to keep you happy, healthy and fulfilled. - Market-leading salary package - Permanent work from home setup - Coworking space available, if needed - We follow the PH holidays! - Benefits you can enjoy from day one: - HMO for you and your 2 dependents (Maxicare) - 15 Vacation leaves - 10 Sick leaves - Governm…