JR IT Help Desk Specialist- 9:30am-6pm

Location: 2635 E Magnolia St. Phoenix, AZ Workdays: Monday-Friday Shifts available: 9:30am-6pm **ESSENTIAL DUTIES:** The JR IT Help Desk Specialist will apply great customer service skills to support employees, contractors, and temps in a multi-site Windows 10/11 environment. In this workplace, you must have a take-charge and proactive approach and be passionate about information technology and helping people. ESSENTIAL DUTIES: • Be the point of contact for tickets, phone calls, and email regarding IT issues and support. • Level I experience handling Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status. • Setup new hire desktop including computer, desk/cell phone (iOS, Android), and peripheral equipment. • Create Windows logon accounts and configure network access rights as part of the on-boarding process. • Coordinate the repair and maintenance of office printers and computing equipment with outside vendors. • Maintain configurations of user computer systems according to established standards. • Publish support/training documentation to assist users with requests for information and training • Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint) • Support audio and video equipment in conference rooms • Maintain and monitor assets database to ensure accurate hardware/software inventory records • Participate in projects as appropriate • Achieve annual goals and objectives developed in cooperation with IT Management • Limited travel required • Perform additional related duties as assigned. • Comply with applicable environmental, health and safety laws, regulations, company policy and accepted safe work practices. CERTIFICATIONS, LICENSES AND REGISTRATIONS: N/A EDUCATION AND/OR EXPERIENCE REQUIRED: • 1 year of relevant technical experience and 1 year+ experience working in a Windows environment • Microsoft Certified Solutions Associate; Windows 10 (MCSA) is a plus but not required • Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop • Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email • Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation) • Basic User & Security Group Active Directory administration • File server folder knowledge such as mapped and UNC Drives • Problem-solving skills with the ability to troubleshoot Windows operating systems and Microsoft Office applications issues • Ability to communicate technical information, both verbal and written to a wide range of end-users • Strong oral and written communication skills • Ability to deal with customers in a friendly, professional manner