Janitorial Supervisor (51622)

POSITION SUMMARY The Janitorial Supervisor performs all janitorial duties in addition to coordinating and monitoring the work of assigned janitor/custodians as well as ensures that all cleaning tasks are completed efficiently and to the highest standard. The supervisor ensures a safe, clean and sanitized environment through the applied use of best practices for infection control, cleaning and sanitizing the work environment and ensures that all needed cleaning equipment, supplies, and required PPE are available, provided to, and utilized by staff members. The Janitorial Supervisor initiates adjustments to schedules and workflow in response to routine and nonroutine issues as they arise, provides daily management of his/her work team, and engages in quality assurance activities to ensure that client expectations are met or exceeded. The Janitorial Supervisor works collaboratively with the operations management team to maintain the smooth operations of the contract. Reporting Relationships • Reports directly to the Assistant Account Manager, Account Manager, and/or the Operations Manager (depending on work site). Other Key Relationships Internal: • Janitorial Operations Management Team • Janitorial Staff Members • Vendors • Administrative Staff External: • Clients and Client Representatives • Human Resources Team ESSENTIAL JOB FUNCTIONS Through the employee’s own efforts, and the coordination of others, the employee accomplishes the following essential functions: 1. Direct and supervise assigned janitor/custodians. • Ensure adequate staffing. • Schedule, instruct, assign workflows and tasks, and review the work of assigned team members. • Initiate the adjustment of schedules and workflow in response to routine and non-routine issues in order of priority and staffing needs. • Assist with the selection and effective onboarding/orienting of new staff. • Train new janitor/custodians on job methods & procedures, proper use of cleaning equipment and chemicals, best practices for cleaning various types of facilities and surfaces and working safely. Ensure staff are trained prior to performing job functions and that the training is properly documented and maintained. • Monitor the work of team members to ensure that they are following established cleaning procedures and protocols as well as complying with safety regulations and procedures. • Motivate and engage team members; communicate effectively with team. • Appropriately manage staff performance; provide feedback, ongoing training, and assistance to team members as needed. • Effectively respond to employee concerns and/or problems; proactively recommend appropriate corrective action measures as needed. • Administer performance evaluations in accordance with US&S procedures. 2. Develop cleaning schedules and ensure that all cleaning tasks are completed on time and to the required standard. 3. Appropriately prioritize work tasks; adapt in a timely manner and re-prioritize as circumstances, unforeseen events, and/or client need may require. 4. Demonstrate excellent customer service skills. • Represent US&S in a positive and professional manner. • Work effectively with the client to address any issues or concerns. • Report, investigate, respond to, and resolve client grievances immediately. • Perform quality inspections on an ongoing basis and make corrective actions in a timely manner. • Ensure that janitorial staff wear their uniforms at all times on the premises. 5. Work effectively with coworkers and management team to accomplish goals. • Request and provide assistance to coworkers as needed. • Collaborate with and makes recommendations to other supervisors and members of the management team with regard to staffing needs, workflow/organization, operational challenges, etc. • Inform managers when tasks need to be reprioritized and/or when assignments or schedules need to change so that relevant changes can be communicated to the client as needed. 6. Ensure Janitor/Custodians employ…