ITSM CMDB Administrator - Device42

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ITSM CMDB Administrator - Device42 based in United States.** The ITSM CMDB Administrator will play a key role in maintaining and advancing enterprise configuration management capabilities within a modern IT environment. This position is responsible for ensuring the accuracy, governance, automation, and continuous improvement of the Configuration Management Database (CMDB). The successful candidate will act as a trusted technical advisor, partnering with infrastructure, security, applications, and service management teams. You will drive data quality initiatives, improve visibility across technology assets, and enable better decision-making through reliable configuration data. The role offers the opportunity to shape CMDB maturity, implement innovative automation solutions, and influence IT service management practices at scale. Working remotely, you will collaborate with teams across the organization while leading important initiatives that improve operational efficiency and service excellence. ### Accountabilities: The ITSM CMDB Administrator will own the strategy, governance, and ongoing improvement of configuration management processes while ensuring high-quality data and effective collaboration across technical teams. Key responsibilities include: - Serve as the CMDB Owner and subject matter expert, driving governance, health, accuracy, completeness, and continual improvement of configuration items and relationships. - Lead CMDB-related initiatives by partnering with technical teams, business stakeholders, vendors, and leadership to deliver effective solutions. - Design, implement, and maintain automated discovery, data collection, reconciliation, and maintenance processes using APIs, integrations, AI capabilities, and custom solutions. - Identify data quality gaps and implement scalable improvements to increase CMDB maturity and reliability. - Collaborate with infrastructure, application, security, network, asset management, and service management teams to maintain accurate service and configuration relationships. - Develop and support ITSM applications, integrations, workflows, and automation with external enterprise systems. - Troubleshoot complex production issues and lead resolution efforts related to CMDB technologies and supporting platforms. - Create and maintain documentation, standards, procedures, and governance frameworks to support operational excellence. - Provide training, mentorship, and guidance to teams on CMDB best practices and configuration management processes. - Monitor emerging ITSM trends, AI technologies, and industry practices to continuously improve capabilities. ## Requirements: The ideal candidate will bring strong technical expertise in configuration management, ITSM platforms, and enterprise integrations, combined with excellent communication and leadership abilities. Required qualifications include: - 5+ years of hands-on experience administering and governing CMDB environments, preferably with ServiceNow and/or Device42. - Strong knowledge of CMDB architecture, data modeling, CI relationships, service mapping, discovery, and configuration management best practices. - Proven experience with Device42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation. - Experience integrating CMDB data across ServiceNow, Device42, asset management platforms, cloud environments, and enterprise systems. - Solid understanding of ITIL practices, particularly Configuration Management, Incident Management, Change Management, and Asset Management. - Experience designing and implementing CMDB integrations, APIs, automation solutions, and data quality controls. - Familiarity with AI technologies such as Generative AI, predictive analytics, intelligent automation, or AI agents is highly desirable. - Ability to independently manage complex ini…