iTero Training Specialist

日本語でのご案内が以下にございます。 This position is mainly responsible for supporting the iTero commercial integration with knowledge transfer, in-practice Ortho Training in APAC, internal training to Align and Distributor commercial organizations, external education in supporting the development of medical education materials. The process includes interaction and communication with all customer facing functions to clarify all Cadent-Align inquiries and provide direct communication between APAC Align Technology, Cadent and Distributors to clarify inquiries. Focus will be on internal support as well as troubleshooting clinical issues for customers. ### Role expectations - Provide training to customers in the areas of IOS, iTero, IOC, Orthocad and trouble-shooting any of these software/hardware in their different interactions with IDS or Clincheck software, Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, Itero, IOC and Orthocad. - Investigation and Analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting. - Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters. - Ensure timely resolution to customer contact issue whether in-bound or out-bound. - Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management - Participate on weekly meeting with the team to identify issues, measure data and provide results - Conduct occasional evaluations to the training provided to our customers by distributor personnel - Follow up on IOS customers after the initial distributor has concluded to evaluate learning curve and if there are any needs of further follow ups or extra educational material Additional job responsibilities: - Provides technical assistance to customers - Provide training to internal customers and occasionally to distributor personal or external customers - Follows all departmental and company procedures as indicated in quality, administrative, or other systems - Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. - Participate in proactive team efforts to achieve departmental and company goals. - Provide support to audit processes and quality management system as required. - Perform other duties as assigned. ### What we're looking for - Strong interpersonal, listening and persuasive communication skills. - Dynamic, optimistic, accurate, results oriented, hard-working, creative. - Ability to work without constant supervision. - Dependable and attention to detail. - Willingness to learn. - Good team player. - Good knowledge of basic computer operations and Microsoft Office tools. - Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity). - Willingness to rotate shifts, if needed. EDUCATION and/or EXPERIENCE - High school graduate; college graduate (BA/BS) in dentistry, biology or chemistry are preferred - Two to three years’ experience in customer relations in medical / dental related areas - experience working in an international call center environment, preferably on a luxury brand is a pre - High school diploma or equivalent experience. Students / Young graduates are welcome to apply SKILLS REQUIRED: LANGUAGE SKILLS - Fluent in Japanese. Excellent, proven interpersonal, verbal and written communications skills. PHYSICAL DEMANDS & WORK ENVIRONMENT - Expect domestic business travel at least once a week. ### iTero Training Specialist 業務内容 **概要** このポジションは、iTeroの操作・活用方法のトレーニングを通じてiTeroユーザーをサポートします。実際には、APACの矯正・補綴・ラボトレーニング、代理店や社内トレーニング、教育教材の開発をサポートするための外部教育を担当します。サポートには顧客や代理店からの問い合わせ対応、コミュニケーションが含まれており、すべての問い合わせ内容を明確にします。顧客の臨床に関するの…