Italian Speaking Customer Support - Work Remote In Greece

### Italian Speaking Customer Support ### About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. Renowned for our integrity, precision, and commitment to candidate success, we have established ourselves as a trusted partner for both clients and professionals seeking transformative career opportunities. At Mercier Consultancy Group, we believe that the right placement can change a career — and a life. ### Job Overview Mercier Consultancy Group is delighted to present an outstanding Italian Speaking Customer Support position in Greece, offering a fully remote working arrangement for candidates based within the country. This is a remarkable opportunity for fluent or native Italian speakers who are passionate about delivering exceptional customer experiences within the Customer Support Services industry. If you are looking for Italian-speaking jobs that combine professional growth, competitive compensation, and the unmatched lifestyle that Greece has to offer, this role is the perfect next step in your career. ### Key Responsibilities - Deliver high-quality customer support to Italian-speaking clients via telephone, email, and live chat, ensuring timely and accurate resolution of all enquiries. - Identify customer needs, clarify information, and provide tailored solutions in alignment with company service standards and Customer Support Services best practices. - Maintain comprehensive and accurate records of all customer interactions within the CRM system, ensuring full compliance with data management protocols. - Escalate complex or unresolved issues to the appropriate internal teams or senior support specialists, following established escalation procedures. - Proactively follow up with customers to confirm satisfactory resolution of their queries and uphold the highest standards of client satisfaction. - Collaborate closely with cross-functional teams to communicate recurring customer issues and contribute to continuous service improvement initiatives. - Adhere to all performance targets, quality benchmarks, and service level agreements (SLAs) set by the Customer Support Services department. - Participate in ongoing training programmes and team briefings to remain fully up to date with product knowledge, service updates, and support procedures. - Native or fluent Italian language skills (both spoken and written) are essential for this role. - Valid EU passport or EU citizenship (mandatory requirement). - A good working knowledge of English is required for internal communications and training purposes. - Previous experience in a customer support, customer service, or client-facing role within the Customer Support Services industry is highly advantageous. - Strong interpersonal and communication skills, with a naturally empathetic and solutions-focused approach to customer interactions. - Proficiency with computers, standard office software, and CRM or ticketing platforms; ability to adapt quickly to new digital tools and systems. - Ability to work independently in a remote environment while maintaining productivity, professionalism, and consistent adherence to team goals. ### What We Offer - Competitive Monthly Salary reflective of your skills, experience, and the premium standards of Mercier Consultancy Group. - Fully Paid Training programme to ensure you are thoroughly prepared and confident from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation, making your move to Greece completely seamless. - Monthly Performance Bonus rewarding your dedication and results within the Customer Support Services environment. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exce…