Italian Reservations Agent | Tourism Industry - Work In Athens, Greece

### Italian Reservations Agent | Tourism Industry ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a proven track record of placing multilingual professionals in premium roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and rewarding recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you're proud of. ### Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused professional to take on the Italian Reservations Agent | Tourism Industry position in Greece — one of the most vibrant and culturally rich destinations in the world. In this role, you will be the vital link between Italian-speaking travellers and an exceptional portfolio of tourism services, ensuring every booking experience is seamless, personalised, and memorable. If you are passionate about travel, fluent in Italian, and looking for Italian-speaking jobs that combine career growth with an extraordinary lifestyle, this is the opportunity you have been waiting for. ### Key Responsibilities - Handle inbound and outbound reservation enquiries from Italian-speaking clients across multiple tourism channels, including phone, email, and live chat - Process bookings for hotels, travel packages, tours, and other tourism products accurately and efficiently within internal reservation systems - Provide Italian-speaking customers with detailed information about available tourism offerings, pricing, availability, and special promotions - Proactively upsell and cross-sell relevant tourism services and packages to enhance the customer experience and drive revenue - Manage booking amendments, cancellations, and special requests in a professional and timely manner, always prioritising guest satisfaction - Collaborate closely with tourism operations, sales, and customer service teams to ensure a consistent and high-quality end-to-end travel experience - Resolve customer complaints or concerns related to reservations with empathy and efficiency, escalating complex issues when necessary - Maintain accurate records of all customer interactions, bookings, and correspondence in accordance with company standards and GDPR guidelines - Native or fluent Italian language skills (spoken and written) are essential for this role - Valid EU passport or EU work authorisation (mandatory) - Previous experience in reservations, customer service, or a tourism-related role is highly advantageous - Strong communication and interpersonal skills with a genuine passion for delivering outstanding customer experiences in the tourism sector - Proficiency in English at a conversational or higher level for internal communication purposes - Comfortable working with reservation management systems, CRM platforms, and standard office software - A proactive, detail-oriented mindset with the ability to manage multiple bookings and priorities simultaneously in a dynamic tourism environment ### What We Offer - Competitive Monthly Salary reflective of your experience and skills - Fully Paid Training to set you up for success from day one - Comprehensive Health Insurance coverage - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival - Monthly Performance Bonus rewarding your dedication and results - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, in line with Greek employment standards - A supportive, multicultural, and professionally stimulating work environment in the heart of Athens - And Much More... ### Life in Greece Relocating to Greece means embracing one of Europe's most extraordinary ways of life. Greece is a country where ancient history and vibrant modern cultur…