Italian Customer Care Agent | E-Commerce - Work Remote In Greece

### Italian Customer Care Agent | E-Commerce ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, fully supported recruitment experience from first contact to your very first day on the job. At Mercier Consultancy Group, your career success is our mission — and we go above and beyond to make it happen. ### Job Overview Mercier Consultancy Group is currently seeking a passionate and customer-focused Italian Customer Care Agent | E-Commerce to join a leading international client operating in the Consumer Electronics industry — one of the most dynamic and fast-paced sectors in today's global market. This is a fully remote position based within Greece, making it one of the most exciting Italian-speaking jobs available for professionals looking to build a meaningful career in the heart of Southern Europe. If you are fluent in Italian and have a genuine enthusiasm for consumer technology, online shopping experiences, and delivering outstanding customer service, we want to hear from you. ### Key Responsibilities - Serve as the primary point of contact for Italian-speaking customers, handling inquiries related to consumer electronics products, e-commerce orders, and digital services via phone, email, and live chat. - Assist customers with product selection, technical specifications, compatibility questions, and usage guidance for a wide range of consumer electronics items including smartphones, laptops, audio equipment, and smart home devices. - Manage and resolve order-related issues such as tracking, delays, returns, exchanges, and refunds in a timely and professional manner. - Troubleshoot basic technical concerns related to consumer electronics purchases, escalating complex cases to the appropriate specialist team when necessary. - Maintain accurate and detailed records of all customer interactions and transactions within the company's CRM system, ensuring full compliance with internal quality standards. - Proactively identify opportunities to enhance the customer experience by providing personalized recommendations and up-to-date information on promotions, new product launches, and warranty policies. - Collaborate with internal teams including logistics, technical support, and quality assurance to ensure swift and satisfactory resolution of customer concerns. - Consistently achieve individual performance targets and contribute to a positive, high-performing team environment within the consumer electronics e-commerce support division. - Native or fluent Italian language skills, both spoken and written, are essential for this role — all customer interactions will be conducted exclusively in Italian. - A valid EU passport or the legal right to reside and work within Greece is mandatory. - Previous experience in customer service, e-commerce support, or a consumer electronics environment is highly desirable. - A genuine interest in consumer electronics, digital products, and online retail trends, with the ability to communicate technical information in a clear and accessible manner. - Strong computer literacy and confidence working with digital tools, CRM platforms, and e-commerce systems. - Excellent communication, problem-solving, and interpersonal skills, with a customer-first mindset and a professional, empathetic approach to every interaction. ### What We Offer - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics customer care field. - Fully Paid Training to ensure you are fully equipped and confident from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including your…