Italian Customer Agent | Courier & Delivery Services - Work Remote In Greece

### Italian Customer Support Agent | Courier & Delivery Services ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong presence across the European market and a deep commitment to candidate success, we specialise in placing professionals in roles where their language skills and expertise truly make an impact. At Mercier Consultancy Group, we don't just fill positions — we build careers, support transitions, and create lasting professional partnerships. ### Job Overview We are actively seeking a motivated and fluent Italian-speaking professional to join our client's dynamic customer support team in the Shipping & Freight sector, based remotely within Greece. This exciting Italian Customer Support Agent | Courier & Delivery Services position in Greece offers a unique opportunity for Italian-speaking candidates to build a rewarding career within the fast-paced world of courier logistics and international parcel delivery. If you are passionate about delivering outstanding service and possess strong knowledge of or interest in the shipping and freight industry, this is the ideal role for you — and one of the most compelling Italian-speaking jobs available on the market today. ### Key Responsibilities - Provide professional, timely, and accurate customer support in Italian via phone, email, and live chat, addressing inquiries related to courier shipments, parcel tracking, and delivery status updates. - Assist Italian-speaking customers with questions regarding shipping rates, estimated delivery timelines, customs documentation requirements, and freight service options. - Investigate and resolve issues related to delayed, lost, or damaged parcels in coordination with logistics and operations teams, ensuring customers receive transparent and satisfactory resolutions. - Process and manage customer complaints, claims, and escalations professionally and empathetically, adhering to company policies and service level agreements within the courier and delivery services environment. - Accurately log all customer interactions, case details, and resolutions into the CRM system, maintaining meticulous records in compliance with operational standards. - Collaborate with internal departments including dispatch, warehouse operations, and third-party freight partners to provide customers with end-to-end visibility of their shipments. - Proactively identify recurring service issues or pain points in the courier delivery process and escalate feedback to team leaders to drive continuous service improvement. - Stay up to date with changes in shipping regulations, carrier policies, and freight industry developments to provide customers with accurate and current information at all times. - Native or fluent Italian language proficiency, both spoken and written, is essential for this role — this is a non-negotiable requirement for all applicants. - A valid EU passport is mandatory for all candidates applying to this position. - A good command of English (spoken and written) to communicate effectively with internal teams and access operational resources. - Previous experience in customer support, customer service, or contact centre operations is preferred; background within the shipping, freight, courier, or logistics industry is a significant advantage. - Strong problem-solving and conflict resolution skills, with the ability to manage high-pressure situations calmly and professionally. - Excellent computer literacy, with experience using CRM platforms, ticketing systems, and standard office applications; ability to work efficiently in a remote environment with minimal supervision. ### What We Offer - Competitive Monthly Salary reflective of your skills, experience, and the demands of the courier and freight services se…