IT Technician (Mon - Fri)

**Job Description:** Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES). **What are we looking for?** **Education & Professional Qualification** - 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies. - Fluent in English with excellent communication skills (verbal and written) **Knowledge/Experience** - 3-year IT (Information Technology) & OT (Operational Technology) experience. - Excellent organizational, analytical, project management and technical skills. - Server administration - Virtual infrastructure administration - IT/OT Architecture knowledge - Database administration knowledge **Context and Scope:** - Is part of the site reliability team with dotted line report to Factory OT/IT regional organization. - Follows the guidelines and procedure provided by regional OT/IT organization - Establishes and follows KPI’s and SLA for every service provided. - Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence. - Actively manages all accounts within the factory environment, adhering to guidance's from global security teams. **What will be your key responsibilities?** **Ensure cyber security of home site - Local Network Administrator** - Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard - Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …). - Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets. - Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”. - Provide documentation and training to ensure consistent processes and knowledge transfer. - Consistent user account management (Alero/Domain). **Delivery of IT/OT Solutions related Services** - Site functional expert of all local applications he/she is supporting. - Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use. - Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...). - Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners. - Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level. **Delivery of IT/OT Solution-related Projects** - Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location. - Responsible for implementation and coordination of Factory OT/IT projects in their home site. **What can you expect from Mars?** - Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. - Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. - Best-in-class learning and development support from day one, including access to our in-house Mars University. - An industry competitive salary and benefits package, including company bonus.