IT Technician I

**POSITION SUMMARY** The Town of Holly Springs is searching for a IT Technician I to serve in the Information Technology department. This position is responsible for performing a variety of highly technical tasks, including, but not limited to, supporting end users by troubleshooting and resolving hardware, software, and network connectivity issues; installing PCs and peripherals; and configuring other electronic devices. The candidate will support public safety, various non-public safety departments, and assigned facilities. **SUPERVISORY RELATIONSHIPS** Reports to the Assistant Director of IT and works independently under general direction to ensure coordination of objectives and priorities of the department, Town Manager, and Town Council. The work schedule is business hours with occasional evenings and weekends. The starting annual salary is ***$66,631 (Grade J).*** **ESSENTIAL FUNCTIONS** The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must satisfactorily perform each duty. Other duties may be required and assigned. 1.Closely work with Public Safety departments to ensure network connectivity for all Public Safety software on desktops and laptops. 2.Ensure Town security policies and FBI Criminal Judicial Information System compliance with Public Safety Computer systems and software. 3.Coordinate support and maintenance of the Town’s E911 system. 4.Install and maintain public safety software and systems, including in-car computers, in-car camera systems, body-worn cameras, dispatch terminals, records management systems, and field reporting applications. 5.Install, support, and manage in-car computer systems for public safety and other Town field staff. 6.Troubleshoot and resolve all hardware and software issues affecting the Town’s end users. This can include desktops, laptops, in-car computers, tablets, cell phones, printers, and all other peripherals. 7.Ensure user adherence to Town IT policies and recommend to IT leadership any internal and end-user process and environment improvements. 8.Use centralized software management and imaging tools standardized across the IT department to ensure a positive user experience, system functionality, and security. 9.Manage (add/delete/disable/modify) user accounts and passwords across systems the candidate is trained on and assigned to manage. 10.In-person and remote management of user support needs and systems. User support will primarily be in-person at a user’s workstation/site 11.Issue, support, track, and lifecycle-manage cellular devices (phones, tablets, hotspots, modems, in-device SIMs) for users and facilities, primarily assigned to support. 12.Work collaboratively with IT team members to provide backup and project support. 13.Support Town events as needed, whether internal or public, including system setup and use (onsite and remote), including the IT department’s event booth at public events. 14.Attend Town Council meetings to operate and support audio/visual needs, including the live-stream production of Town Council and board meetings. 15.Provide on-call support and be willing to work an alternating schedule to effectively support 24-hour public safety users who work alternating schedules, including Fire, Police, and Emergency Communications personnel. 16.Other duties as assigned to support the overall IT team and organization. **KNOWLEDGE SKILLS AND ABILITIES** ?Knowledge of the principles, concepts, capabilities, and operations of computer hardware, data storage devices, and peripherals. ?Knowledge of current technological trends. ?Knowledge of the various operating systems utilized by the Town. ?Knowledge of network, application, and data security systems. ?Knowledge of hardware and software troubleshooting techniques. ?Knowledge of software installation and support concepts. ?Skill in troubleshooting and resolving computer hardware, software, and periphera…