IT Systems Engineer

ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE We are seeking our second IT Engineer to join our growing team in San Francisco. Our team laid the foundation for IT at LangChain, and this role is critical to helping us mature and scale that foundation as the company grows. You'll bring deep technical expertise to our fleet management and SaaS administration, with room to shape how we manage our fleet, identity, SaaS stack, and the automation that runs the business. The ideal candidate brings startup experience, thrives in ambiguity, loves a good problem, and is excited to build scalable systems that support our global team. WHAT YOU'LL DO Infrastructure & Automation - Build and maintain our IT infrastructure and tech stack that scales with LangChain’s rapid growth - Drive automation initiatives to reduce toil and improve efficiency using scripts, APIs, and workflow tools - Implement monitoring and documentation practices that enable operational excellence Client Platform Engineering - Reimagine how we deploy, configure, and manage our Mac fleet. MDM (Iru) is the foundation, not the entire solution however. - Design and build a secure, reliable, and maintainable desktop environment that replaces our current patchwork of one-off scripts with version-controlled, testable, and repeatable systems - Own our approach to custom security controls and application deployment across the fleet, so updates and configuration changes are consistent and easy to roll out at scale - Build the fleet management systems now so they hold up as headcount, and the fleet, keep growing Security & Identity Management - Drive our identity strategy, implementing secure, scalable access controls following the principle of least privilege - Identify and implement security enhancements across our SaaS stack - Partner with our Security team to drive improvement of our enterprise security posture SaaS Administration - Administer and optimize our growing SaaS stack, managing provisioning, access controls, and lifecycle management - Become IT's central administrator for LangSmith, our own product, developing deep fluency in its administration surface - Build automated workflows for LangSmith administration using its API paired with our automation tooling, reducing manual, toil-heavy admin work - Help IT stay fluent across the internal tools we run and support, including the LLM Gateway. Another LangChain product. Core IT Operations - Provide support to employees globally across hardware, software, networking, and IT tools - Deliver great onboarding experiences for new hires, ensuring they have the right hardware, access, and setup so they can be productive from day one WHAT YOU'LL BRING - 5+ years of exp…