IT Support Technician, UK

**About Reserv** Reserv is building the industry-leading third party administrator capability in the insurance industry. To support this growth, Reserv is seeking an IT Support Technician to join the Technology team. This entry-level role is responsible for providing frontline technical support to end users and assisting with day-to-day IT operations under the guidance of senior IT staff. The IT Support Technician is a hands-on, learning-focused role centered on Apple endpoint support, basic account administration, and day-to-day help desk operations. The ideal candidate is customer-focused, eager to learn, and excited to build a career in a modern, cloud-first IT environment. This role works closely with senior IT team members to ensure a reliable and productive employee experience, with support and mentorship provided as skills develop. ## Responsibilities The responsibilities of the job include, but are not limited to: - Provide technical support for employees across macOS endpoints, escalating more complex issues to senior IT staff - Assist with onboarding and offboarding tasks, including basic user account setup and deactivation in Okta under supervision - Provide first-line support for common productivity, collaboration, and business applications used across the organization - Assist with basic Apple device tasks such as initial setup, OS updates, and hardware troubleshooting - Support basic identity and access tasks such as password resets and MFA troubleshooting, with escalation for account or access changes - Triage and log support tickets accurately, following documented troubleshooting steps and escalating unresolved issues - Help maintain hardware and software inventory records - Follow existing IT documentation and standard operating procedures, and flag gaps or outdated steps to senior staff - Participate in IT projects such as helping with new application rollouts under senior team guidance - Support basic IT and security hygiene practices as directed by the Security team (e.g., reminding users of device compliance steps) ## Minimum Requirements - 0-1 years of experience in an IT support or help desk role (internships, coursework, or personal project experience considered) - Basic familiarity with macOS in a personal or academic setting - Willingness to learn device management tools such as Jamf - Basic familiarity with cloud-based productivity platforms such as Google Workspace and/or Microsoft 365 - General understanding of common IT concepts (passwords, user accounts, MFA); no prior identity management experience required - Strong customer service orientation with clear written and verbal communication skills - Ability to follow structured troubleshooting steps and ask for help when needed - Demonstrated eagerness to learn new tools and adapt in a fast-paced, SaaS-heavy environment ## Preferred Qualifications - Coursework, certifications, or self-directed learning related to IT support (e.g., CompTIA A+) - Exposure to a help desk ticketing system - Familiarity with Apple devices in a personal capacity - Interest in scripting or automation (e.g., Bash, zsh, or PowerShell), even at a beginner level - Experience working or interning in a cloud-first or startup environment