IT Support Technician

**** Join our Team as an **IT SUPPORT TECHNICIAN!!** **The Role:** We’re seeking a passionate and dedicated IT Support Technician who brings enthusiasm and a customer centric focus to the table. In this role, you will support all computer-related functions at Toyota Material Handling North America. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project. If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here. **** **What You’ll Be Doing:** - Provide excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues - Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management - Configuration and deployment of client equipment to perform business required functions such as file sharing, printing, email and internet usage - Have solid understanding client OS and application operations related to company services and deployment of such items - Active Directory functions such as group creation and modification, user creation and modification and various permission related items. - Establish and maintain user accounts and passwords in accordance with company information security guidelines. - Manage enterprise software inventory system to track and distribute company approved software programs and updates. - Review and recommend modifications to helpdesk procedures with IT Managers - Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles - Abide by company Core Values and behave professionally, courteously, and respectfully in all situations - Perform other duties as assigned. **What We’re Looking For:** - Bachelor’s degree OR equivalent of experience in an IT related environment - Experience in the installation, configuration, use and troubleshooting of mobile and desktop devices. - Typically 3 to 5 years of Corporate IT Desktop Support work experience. - Must be able to demonstrate well-developed and proven organizational, problem solving, analytical, and time management skills. - Demonstrable project management, data analysis, customer services, and support skills. - ITIL Foundations Certification or ITSM/ITIL experience. **What Sets You Apart:** - Self-motivated, detail-oriented and organized. - Excellent communication, both oral and written, interpersonal, organization and presentation skills. - Ability to work both independently and with a group efficiently to meet deadlines. **Where and When You’ll Work:** - This is an in-person role located at our Greene, NY office—ideal for those who thrive in a hands-on, team-oriented environment. **What Your Total Compensation & Benefits Package will look like:** **Salary** - $45,290 min - $65,358 per year. Position may be filled at a level I or II and compensation depends on the selected candidate’s education and experience. **** **World Class Benefits:** - Competitive Salary - Performance Bonus - Generous Paid Time Off and 13 Paid Holidays - Affordable Medical plans and no-cost Dental & Vision options - 100% 401(k) match up to 6% - Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability - Tuition Assistance Program - Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance - Recognition and Kaizen (continuous improvement) Reward Programs - Meaningful opportunities for personal and professional development - Onsite Fitness Center & Occupational Health Clinic - Best in class work culture! **Big Name | Big Opportunities | Life is Better at Toyota** Toyota Mat…