IT Support Technician I

**Job Description:** The IT Support Technician I provides first-level technical support to internal users across AAON’s departments. This role is responsible for diagnosing and resolving basic hardware, software, and network issues to ensure the smooth operation of daily IT functions. The technician will assist with installations, maintenance, and user account management. This position is ideal for individuals with strong troubleshooting skills and a customer-focused approach to IT support. Primary Duties The IT Support Technician I plays a key role in maintaining the functionality and reliability of AAON’s IT systems by providing timely and effective support. Primary duties may include, but are not limited to: · Provide first-level technical support to end-users via phone, email, or in person. · Troubleshoot and resolve hardware, software, printer, audio/visual, and network issues. · Install, configure, and maintain computer systems, peripherals, and software applications. · Assist with user account management, including password resets and access permissions. · Perform routine maintenance tasks such as system updates, backups, and antivirus scans. · Document support activities, solutions, and procedures for future reference. · Collaborate with other IT team members to ensure smooth operations of IT systems. · Participate in IT projects and initiatives as assigned. · Participate in an on-call rotation to respond to user issues outside of regular hours. Job Requirements Education and Experience Requirements: Requires a High School Diploma or equivalent. Associate or Technical degree in Computer Science, Digital Programs, or a related field preferred. or any combination of education and experience, which would provide an equivalent background. Knowledge, Skills, and Abilities: · Advanced proficiency in all MS Office programs. · Strong technical troubleshooting and basic programming skills. · Analytical and problem-solving abilities. · Excellent written and verbal communication skills. · Ability to work independently and collaboratively. · High attention to detail and strong organizational skills. · Demonstrated ability to manage multiple tasks effectively. · 1 year of experience in a service-oriented call center preferred. · Certifications in Python, JavaScript, or C++ are a plus. Essential Mental and Physical Functions: This role requires the ability to think critically, communicate clearly, and resolve technical issues efficiently. The technician must be able to manage multiple priorities and maintain a high level of customer service. Physical Requirements: · Frequent exposure to manufacturing facilities with seasonal hot and cold temperatures, dust, and some chemical fume exposure. · Ability to sit comfortably for prolonged periods of time. · Occasional travel to customer sites or project locations may be required. Work Environment: · Work is primarily performed in a climate-controlled office setting. · Occasional work in manufacturing environments may be necessary. · Standard office equipment and tools are used regularly.