IT Support Specialist

Description Keeper Security is hiring an IT Support Specialist to join our IT team. This role offers a hybrid work schedule and requires regular on-site support at our El Dorado Hills, CA office, with a minimum of 4 days per week in office during onboarding and training. Following successful ramp-up, the schedule may transition to 3 days per week in office based on business needs. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver reliable day-to-day IT support that keeps Keeper employees productive and secure. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com . About the Job This role will provide front-line IT support to Keeper employees across hardware, software, user access and office-based technology needs. Reporting to the Director of IT, the ideal candidate has strong troubleshooting skills, a service-oriented mindset and the ability to manage day-to-day support responsibilities while assisting with on-site projects and device deployment. This role is especially important in supporting employee onboarding, workstation setup, IT asset tracking and in-office infrastructure needs at Keeper’s El Dorado Hills location. Responsibilities Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination Monitor, triage and respond to IT service requests from employees and contractors in a timely manner Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities Maintain accurate IT asset records and conduct regular inventory audits Partner with third-party vendors and service providers to support delivery of IT services Help maintain physical security systems such as door access and camera systems in office locations Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users Contribute to documentation, process consistency and a high-quality internal support experience Support employees across multiple time zones, including occasional work outside of normal business hours when needed Requirements 2+ years of experience in IT support, help desk, service desk or a related technical support role Experience providing end-user IT support in a business environment Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools Strong troubleshooting skills across hardware, software and user access issues Strong communication and customer service skills for a distributed…